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Global Systems Support (GSS) have an exciting opportunity for individuals with a troubleshooting mindset to learn more about State Street Core applications across Global Services providing business functional support pre-dominantly for daily NAV delivery's and Custody processes. GSS is a Global Team within State Street's IT organization and provides critical business functional application support to end users of business- and client- facing technologies, through both day-to-day queries and larger scale project work. It will enable the successful candidate to increase their experience and appreciate the end to end application processing that underpins key deliverables across Global Services.
Provide functional support to end users of business applications / technologies in EMEA, covering key deliverable across Fund Accounting and Cash / Custody Services
Resolve and or facilitate resolution of issues / incidents that the service desk (tier 1) is unable to resolve, simulating and recreating issues as needed and providing solutions by working with IT partners via the Corporate ticketing process
Interact closely with IT infrastructure and Development groups as part of incident and problem management, playing an important role in incident management and communication for critical services providing input in the identification and correction of root causes as appropriate
Utilizing extensive end to end application functional knowledge to support and provide analysis (as planned) for business driven projects e.g. operating model changes / significant implementations / conversions
Establishing process improvement, working closely with teams across IT to highlight business challenges and seeking better solutions and efficiencies within IT or between business and IT
Contribute to MIS governance responsibilities for the Application Support function with focus on monitoring of team performance, chronic application analysis issues and internal continuous improvement exercises to drive team efficiencies
Direct Client interactions IT - IT required depending on key area of responsibility
Skills and Experience:
Problem solving ability is critical to this role therefore a candidate with a proven history in this area is sought.
An analytical mindset to observe and learn quickly are also key characteristics of the role.
Previous business functional knowledge of core applications as a business user is an important advantage. Ideally an appreciation of daily NAV fund accounting and custody processes
Excellent communication skills are sought, and experience working with external clients is of benefit.
The role requires a candidate that can work with people at all levels of the organization.
The team operates under a range of time pressures, so the ability to work independently, managing time between multiple and sometimes conflicting priorities for ongoing streams of work, is also important.
A key empathy for external and internal client service / deadlines and being able to manage expectations effectively, will be required.
A good team player
Good organisation skills
Ability to work under pressure possessing good analytical skills
Ability to multi manage effectively based on differing priorities
Flexible towards covering team shift patterns and occasional Weekend cover
High level of risk awareness
Employee savings plan
Premium life insurance package
VIP medical package
International operating environment
Soft skills trainings
Development sessions with a mentor
Diversity of opportunities across a range of challenging and highly complex activities