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Payments is a rapidly evolving, high profile space and JP Morgan Chase (NYSE: JPM), as one of industry's largest and most important players, has an enormous opportunity to shape its future. The Payment Network Office is at the nexus of these exciting developments by managing and redefining our firm wide relationships with our network partners.
Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume in 2018. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
The Payment Network Relationship Manager will be a part of the Payment Network Office. The individual will be focused on working with the Payment Networks (e.g. Visa, Mastercard etc.) in the US and APAC regions, the Chase international expansion product team, and Payment Network colleagues. Our collective goal is to expand the Merchant Services business and technology to deliver best in class merchant/acquiring processing to our clients.
In partnership with the rest of the Payment Network Team, you will have responsibility for handling all Payment Brand related topics and issues, including advocacy, fraud/risk, merchant and network offerings, network rules and policies,) and innovation You will be working to facilitate business and technology discussions around our collective roadmap strategies, driving engaged partnerships with the Payment Brands in expanding our business internationally. The successful candidate will have the ability to lead and influence, drive meaningful productive change with the Payment Brands, and serve as a key collaborator to the Product Domains and Business.
Responsibilities include, but are not limited to:
Managing relationships with our International Expansion product teams and local Payment Brand contacts daily and in partnership with the global payment networks RM teams, in coordination with the European, Canadian and North American teams, including:
o Intake management from card brand announcements and tracking announcement through lifecycle for compliance o Merchant support -JMPC advocacy / issue resolution / product innovation o Payment Brand Product inquiries- understanding how Payment processing and products work at each of the Payment Brands (i.e. Account Updater, Authorization and Settlement, Interchange qualification, etc.). o Operational matters -, escalation point for bulletins, product support, Statements of work for new initiatives o Serve as a proactive, educated facilitator of communications and projects between Chase and the Payment Brands
Providing leadership in identifying, prioritizing and building consensus around new initiatives
Assessing proposed scheme and technical changes proposed by the Payment Brands, identifying impacts, and working with the internal teams to coordinate communications and intake into Product Backlog for emerging technology stack
Proactively identify ways to improve processes and procedures
Bachelor's degree or equivalent experience required
10+ years of payments preferably working with networks (e.g. Visa, Mastercard), and managing intake process for brand announcements
Evidence of leadership, initiative, accountability, productivity and teamwork required
Effective leadership in managing multiple initiatives, multi-tasking and prioritization in a fast-paced, matrixed environment
Deep relationship management skills, working with internal and external individuals and organizations with a demonstrated ability to influence, add value, reach consensus and create win-win solutions
Exceptional oral and written communication skills and an ability to synthesize and articulate complex topics into simple, clear communications to all levels of the organizations.
Strong strategic and analytic thinking skills combined with an attention to detail
Attention to communication - ensure accurate information is passed onto others as required
Build collaborative relationships - develop, maintain and strengthen both internal and external relationships
Diagnostic information gathering - identify the information needed to clarify the situation; seek information from appropriate sources; use skillful questioning to draw out information as needed
Forward thinking - anticipate implications and consequences of situations; taking appropriate action
Influence others - ability to gain others support for ideas, proposals, projects and solutions