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Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About The Role
The Customer Service Representative is responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
Responsible for processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives.
May cross-sell or refer products, account maintenance, report generation, and project work.
Market Skills and Certifications
Completed 2 years of tertiary education
1 year of Customer Service Experience in the contact center industry
Excellent verbal, written and interpersonal communication skills
Basic Microsoft Office Skills
Amenable to work in shifting schedules
Amenable to work in McKinley Hill, Taguig City
Experience, a Welcome Difference. Experience, Wells Fargo. We'd like to invite you to our Wells Fargo Same Day Offer hiring event! We have multiple open positions across a variety of customer service positions and are opening our doors for future team members to come meet the team, and learn a little bit more about our career opportunities, interview for a real position and if qualified walk out with a real job offer! We have a number of open positions and will be extending offers during the events. Apply now and if qualified you will be contacted by a Wells Fargo recruiter to schedule your Interview. Interview days will be held on September 27th and 28th and October 4th and 5th.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website
About Wealth and Investment Management
Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment and retirement products and services to clients across U.S. based businesses including Wells Fargo Advisors, The Private Bank, Abbot Downing, Wells Fargo Institutional Retirement and Trust, and Wells Fargo Asset Management.