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Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .
Department Overview The Corporate Services team supports the offshoring activities of multiple lines of business and the corporate risk management organization with their needs in current and expected demand for business process risk management.
About the Role Supervises a group of Remote Administrative Assistants' (RAAs) day-on-day operations while being expected to support the Operations Manager in process documentation, staffing, and new hire training
Takes the lead role in developing and implementing best practices, aimed to improve user and TM experience
Increase effectiveness of RAAs and tools by recognizing opportunities for development by proactively providing feedback to Operations Manager to create new systems and structures
Develops metrics to measure growth and performance of the department
Conducts performance reviews (monthly, interim, and focal)
Prepares reports as required by the business e.g. performance scorecard, monthly performance reports, etc..
Resolves and serves as the first point of escalation for any feedback, complaint, or escalation by any supported user through communicating information orally or in writing to customers, other departments, and/or senior management
Market Skills and Certifications
Candidates must be bachelor's degree graduate
At least 4 years of experience being a people manager, with background in Admin or Facilities preferred with 2 years of experience managing direct reports (>=8 FTEs)
Strong background in Resource Onboarding is preferred
Competencies required: Customer Experience/Service, Performance Management, People Management/Development, Process Improvement
Skill sets required: Coaching, Procurement and/or other admin-related work matters, Project Management, Administrative Support work delivery
Good English communication skills - both written and verbal
Candidates must be willing to work in night shifts, or weekends/holidays if deemed necessary by the business
Shift Schedule - 9PM - 6AM but may eventually move to 8:30PM - 5:30AM and 10PM - 7AM
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.