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The role of the Digital Workplace Services (DWS) Communication officer is to facilitate our end users adoption of the Digital workplace services and tools by actively promoting and communicating their availability, benefits and usages. The purpose is to enable users the right level of information to get the best value from our services and improve their own productivity.
The role is divided into four main categories
Promotion and awareness of our services: Promote the availability, benefits and usages of our services, using multiple communication channels and mediums. Actively seek to identify users information needs and fulfill those.
Communication and design: Manage end user communications, including design and content. Act as a consultant and facilitator for communication needs within the DWS team. Assist DWS management in the design of presentations and marketing materials that are given to the business.
Community manager: Act as the UK community manager for Digital Workplace forum by ensuring that content is adapted for English speakers and relevant for UK, answering basic questions asked by users. Propose opportunities to promote our services via the platform
Event management: Coordinate and\or assist in events hosted by DWS
Summary of Responsibilities:
Digital workplace promotion and awareness:
Assist in creating communication material that helps to drive digital adoption of our services
Work with DWS teams to help promote DWS services and products using digital communication methods
Use analysis methods such as surveys \ user feedback and from other DWS teams, such as knowledge management, to anticipate users information needs and plan to fulfil those
Adhere to internal DWS communication governance and standards
Communication and Design:
Manage all DWS communications to end users in UK
Identify and use multiple communication channels to push information
Manage and consult on communications for DWS projects
Manage French to English translations
Work with comms team in Paris to ensure emails sent centrally to UK users are validated within the UK
Work with UK comms team to ensure their standards and policies are adhered to
Manage UK\EMEA distribution mailing lists
Ensure that UK needs are managed within the community portal
Ensure that French documents are translated and contextualised for English speaking users
Help promote DWS UK and EMEA via the community portal
Coordinate and\or assist events hosted by DWS
Contribute to event ideas that help promote our services and tools
The VIE assignment in a nutshell: This VIE in London is to begin as soon as possible but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 12 months. The VIE is a specific contract, under Business France's eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information, please see www.civiweb.com.
All our positions are open to people with disabilities
Graduate from Engineering school, Business School or University with a master degree in Communications/Marketing/Art/Design or other relevant subject You are fluent in English. French is a plus.
Creative flair and mindset
Excellent verbal and written communication skills
Strong attention to detail
Highly organized; can work independently
Outgoing and enthusiastic; self-motivated
Why Join Us
To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.
Business Insight Environment:
Global Technology Services (GTS) is a global transversal IT infrastructure support team covering all aspects of IT Infrastructure across the Bank. This includes, Digital Workplace Services Server, Backup, Storage, Cloud and Networks and Connectivity and Datacentre, Database etc. The Digital Workplace Services Team is a global team that supports all aspects of the Digital Workplace, this includes the Windows Desktop Environment (OS and Services) , Unified Communications (Trader Telephony, Skype Telephony and Skype for Business, Mobile Telephony and EMAIL) and User Support (IT Helpdesk, Tradefloor Support , Proximity Support).
Job code: 19000M10 Business unit: SG CIB Starting date: 07/10/2019 Date of publication: 25/07/2019