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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
JOB PURPOSE: To process / manage the operations and functions of Business Banking and Retail Banking activities / product; , ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
GENERAL KEY RESPONSIBILITIES: 1. Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment. 2. Assist the Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage. 3. Manage the operational risk of the team to avoid operational / reputation losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group. 4. Ensure due care and diligence is exercised by individual and team members on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates. 5. Ensure that all staff in the team continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately. 6. Assist in building a performance-driven organization by constantly reviewing the team's and individual performance against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. 7. Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team/individuals, facilitate improvement initiatives and help cultivate a "Client Journey" or any strategic priorities roll out by Group culture among the team members. 8. Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner. 9. To assist the Managers in the Unit's operations. 10. Guide SGOOs / GOOs in day to day operation.
KEY RESPONSIBILITIES FOR BUSINESS UNIT
Origination: 1. To perform data processing of Credit Card, Personal and Mortgage Loans applications. 2. To perform checking of documents submitted in support of Credit Card, Personal and Mortgage Loans applications.
Lending Ops: 1. To perform loan processing for Secured and Unsecured facilities. 2. Incoming & outgoing mail handling & & Inbound Call for Mortgage processing.
Liabilities Ops: 1. Account Servicing - Maintenance & Non Maintenance activities. 2. To perform Call Back Verification on Returned Mail. 3. Reconciliation & escalation of TP, Investigation of Suspense and Sundry Accounts as specify in DOI.
Card Ops : 1. Card Data Maintenance & Checking and Card Redirection handling. 2. Interbank/Merchants Settlement & Interbank funds transfer. 3. Attending to card transaction disputes from customers.
KEY MEASURABLES: 1. Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the department and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output. 2. Meeting of own performance objectives and contribute in achieving the teams' objectives. 3. Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group. 4. Assist the team management in coaching selected team members to achieve the desired level of productivity and competency. 5. Contributing ideas for improvement on processes, procedures, etc. to management team. 6. Adherence to the Transaction Processing Authority Matrix (TPA).
Apply now to join the Bank for those with big career ambitions.
Internal Number: 6557950
About Standard Chartered Bank Malaysia Berhad
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