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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
To manage the daily activities related to Fund Services, production of NAV reporting, Compliance Monitoring, Performance Management and Transfer Agency. Ensure consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
To assist the Operation Head, Securities Services in leading to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers.
The Role Responsibilities
Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
Assist the Operation Head, Securities Services in leading Fund Services processing team to achieve quality service by meeting the prescribed objectives and goals. Assist the team management in overseeing the daily operations of the Fund Service activities and contribute towards meeting the team's objectives.
Assist the Operation Head, Securities Services on staff's individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of the team members by guiding, coaching, motivating, supporting and assisting whenever required.
Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
Verify transactions processed by Team members and authorize those that fall within own-delegated release authority. Checking of and/or approving customer's Securities Clearing and Settlements order (including Cross Border BCP) against Custody system.
Establish and maintain close working relationship with appropriate persons in the Hub Centre, Counterparty, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner.
Be guided accordingly and aware of the roles and responsibilities for money laundering preventation as stipulated in the Money Laundering Preventation (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
Conforming and adhering to the Team's risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.
Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
Support and assist the Head for building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept's and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
Support the succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and identify high potential individuals in the department.
Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
Assist the Head to ensure Key Control Standards Assessment within department with nil over dues.
Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.
Apply now to join the Bank for those with big career ambitions.
Internal Number: 6552489
About Standard Chartered Bank Malaysia Berhad
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