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Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .
About the Department
ICC handles inbound calls from customers and bankers addressing:
Input Direct Mail Applications by Phone
CFS Fulfillment is made up of three functions: Validate stipulations that require CIP (Customer Identification Program); finalize the application once all conditions are satisfied. Some FTE are crosstrained across all 3 functions.
Data entry - Data entry of paper applications
Indexing - Indexing of supporting application documentation
Verification - CIP verifications (e.g., name, address, SSN) and Validation of information (e.g., other income, school accreditation).
About the Role
Manages the activities and/or operations of a loan production, loan servicing, commercial or real estate construction loan team responsible for loan processing, documentation, pre-closing/closing tasks, loan monitoring, loan servicing or may include underwriting activities. Manages supervisors, loan administrators and/or a small group of commercial lending team members, exempt and/or non-exempt and accountable for ensuring quality customer service provided to internal/external customers.
Job Responsibilities :
Responsible for or participates in the hiring, coaching, developing and supervising of team members, including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc
Participate in the formulation of work procedures, policies and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect, if any, affect on other departments or outside customers
Manages projects that primarily impact functional area or specific department
May oversee quality control process and assists with managing budget
Market Skills and Certifications
Completed Bachelor's Degree course
Minimum 3 year experience as a manager
Minimum 1 year experience in credit originations
Minimum 1 year experience handling both voice and non-voice functions
8 years relevant experience
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 6549227
About Wells Fargo
eFinancialCareers is a career site specializing in financial services.