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Division Summary The Office of the Chief Operating Officer ("COO") is the largest division in ICBCS with c.700 staff globally. The Office of the COO ("OCOO") consists of the following functions:
Client Management Unit ("CMU")
Outsourced Services Governance
Together, these functions are referred to as the "OCOO functions". Job Purpose This role heads up the Business Management function and the Outsourced Services Governance function within OCOO. Currently the Business Management function consists of one other full-time permanent staff member, and the Outsourced Services Governance function also consists of one other full-time permanent staff member. These functions are described in more detail below. Business Management The Business Management Team supports the COO and the heads of the OCOO functions with the following:
developing, formalising and continuously enhancing controls within OCOO, including the production and use of management information ("MI");
providing regulatory advice and support to the COO;
ensuring OCOO compliance with the UK Senior Managers and Certification Regime ("SMCR");
rationalizing, strengthening and optimizing structure within OCOO, including people;
identifying, assessing and managing risks within OCOO;
reviewing and enhancing policies, procedures, processes and data within OCOO;
preparing communications to OCOO staff;
monitoring and enhancing the OCOO's positive contribution to the Bank's conduct and culture; and
providing general support and assistance to the heads of the COO functions as and when required
with a view to:
helping the COO to identify and mitigate risks;
improving effectiveness and efficiency within OCOO;
promoting excellence across OCOO;
continuously improving the conduct and culture within OCOO; and
providing the Bank with a highly efficient and effective operational platform.
Outsourced Services Governance
The Outsourced Services Governance Team is responsible for implementing and maintaining the Bank's governance framework to manage risks relating to services that are outsourced by the Bank. The Bank's outsourced services currently include:
intra-office services provided within the Bank (e.g. a service provided by the Bank's London office to branches and subsidiaries);
services which the Bank receives from, and provides to, entities within Standard Bank Group or ICBC Group; and
services which the Bank receives from third parties.
Key Responsibilities Business Management responsibilities Reporting
Prepare reports from the COO to the Bank's Board of Directors and the Governance Committee ("GovCo").
Prepare reports from the COO to other senior stakeholders and committees.
Liaise with OCOO teams and other stakeholders to gather relevant information for such reports.
Review and challenge MI prepared by OCOO teams for the COO.
Support OCOO function heads and their teams with production of MI for the COO's use, ensuring that MI is consistent across OCOO.
Review MI received by the COO to identify themes and trends.
Act on issues / problems reported within the MI received by the COO.
Continuously assess and enhance the type and level of MI required for the COO.
Liaise closely with Human Resources to source data and MI on staff-related matters.
Support the COO and OCOO function heads with delivery of the COO's strategy and OCOO's achievement of the divisional scorecard KPIs.
Support OCOO function heads with the development of scorecards for use within their functions.
Policies, procedures and other written standards
Perform reviews of policy, procedure and standard documents for which the COO has responsibility with a view to improving the standard and ensuring that there are no gaps.
Help OCOO colleagues to prepare and enhance such documents.
Challenge and, where necessary, propose enhancements to the governance structure and framework around the preparation and maintenance of these documents.
Work with internal stakeholders, ICBC assignees and ICBC Head Office to ensure, where necessary, that policies align with ICBC Group standards.
Review and analysis
Use the information received via MI and reporting to:
challenge the efficiency and effectiveness of existing processes and practices within OCOO; and
assess the accuracy and completeness of data produced by and used by OCOO.
Identify and share potential methods to improve processes, practices and data within OCOO.
Help OCOO colleagues to implement enhancements.
Assess the adequacy of existing controls within OCOO.
Formalize and enhance existing controls where necessary.
Help the COO and the OCOO function heads to define, develop and implement additional controls where necessary ensuring that controls are forward-looking and in line with applicable regulatory requirements/expectations.
Identify actual, potential and emerging risks affecting OCOO.
Assess any identified risks and perform root cause analysis where appropriate.
Define and implement remedial actions to assist OCOO with managing and mitigating risks.
Support OCOO colleagues with delivery of remedial actions until risks are mitigated / eradicated.
Proactively monitor operational risk incidents, conduct incidents and associated metrics and take appropriate action.
Senior Managers and Certification Regime ("SMCR")
Understand key requirements of SMCR and how they affect OCOO.
Keep abreast of SMCR requirements and evolution.
Build support mechanism to ensure the COO and OCOO function heads comply with SMCR, particularly the Senior Manager and the Certified Persons.
Prepare SMCR training for COO and OCOO function heads where necessary.
Review conduct incidents within OCOO and support the COO and OCOO function heads with driving down the number of incidents and improving conduct.
Communications from the COO
Help with the preparation for COO Town Halls.
Help to prepare communications from the COO on a variety of topics affecting OCOO staff.
Client Assets ("CASS")
Develop knowledge of the Financial Conduct Authority's CASS Sourcebook and its relevance to the Bank's business.
Support the COO with assessing our compliance with the CASS rules.
Attend meetings relating to CASS on behalf of the COO as and when necessary.
Develop knowledge of the expectations from the UK financial services regulators in relation to operational resilience.
Help the COO to guide the OCOO functions and the Bank on improving their approach to operational resilience.
General Business Management support
Provide general support across a range of divisional matters.
Attend OCOO departmental meetings as necessary.
Deal with stakeholders on behalf of the COO and OCOO colleagues.
Lead, support and manage colleagues within OCOO as necessary.
Ensure that OCOO staff and team structures are always accurately reflected in organizational charts and headcount data.
Ensure that any information relating to the OCOO division which is publicly available to the rest of the Bank (e.g. intranet information, organizational charts, policies) is always accurate and up-to-date, and proactively liaising with OCOO colleagues to remediate any incorrect or out-of-date information.
Support the COO and OCOO function heads with any training initiatives for OCOO staff.
Support the COO and OCOO function heads with administrative tasks.
Outsourced Services Governance responsibilities Governance and Control
Implement and maintain a framework which allows the Bank to manage the risks from the services that it outsources.
Chair the Outsourced Services Committee ensuring that it has an appropriate mandate and operates effectively.
Source, consider and challenge management information ("MI") relating to the performance and risk profile of the Bank's outsourced services.
Ensure that regular, relevant and accurate MI relating to the governance of the Bank's outsourced services is compiled and provided to stakeholders, governance forums and committees.
Ensure that the Bank understands legal and regulatory requirements applicable to the Bank's outsourced services and monitors for legal and regulatory changes.
Ensure that Outsourced Services Governance conducts regular review and assurance of the Bank's outsourced services.
Management and Leadership
Act as the senior point of contact within the Bank for all matters relating to the governance of the Bank's outsourced services.
Provide effective representation of the Outsourced Services Governance function in internal forums and committees.
Provide effective leadership, management and support to direct reports.
Motivate stakeholders to take appropriate action when MI indicates that outsourced services require more management, oversight or attention.
Maintain collaborative and respectful relationships with functional and regional stakeholders within the Bank as well as with Standard Bank Group and ICBC Group colleagues.
Ensure that functional and regional stakeholders understand their responsibilities within the Bank's outsourced services governance framework.
Work closely with functional and regional stakeholders to continuously improve the oversight of outsourced services.
Contribute to the effective operation of the Joint Services Committee, a committee which governs the services between the Bank and Standard Bank Group.
General responsibilities Culture
Role model the Bank's values and promoting those values within OCOO.
Develop and maintain open and trusted relationships with OCOO colleagues.
Promote integrity and openness within OCOO and in its client and stakeholder service.
Support integration initiatives between OCOO and ICBC head office / other ICBC entities.
Demonstrate commitment and attention to delivering an excellent service from OCOO.
Ensure that diversity and inclusion remains central to the OCOO agenda.
Preferred qualifications and experience Preferred qualifications:
Degree qualified or equivalent.
Experience required to successfully perform the role:
Previous management experience within a bank or similar financial institution.
Previous experience of leading a team or function within a bank.
Previous experience of interacting with an organisation's senior executives and senior committees.
Previous experience of risk management and building controls.
Knowledge, technical skills and expertise:
Finance qualifications or equivalent background preferred.
Solid understanding of the UK financial services regulatory landscape and expectations.
Strong leadership capability.
Strong people management skills.
High level of integrity
Accomplished stakeholder and staff manager
Focused on results and delivery.
Requirements: Locale London
Internal Number: 6546395
About ICBC Standard Bank Plc
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