CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
As part of a dynamic business serving the Affluent Offshore customers based in Asia Pacific, we are looking for a Customer Lifecycle Engagement Manager to join our world-class team.
At Citi, we have a drive to help clients move from their aspirations to achievement that has defined our values for over 200 years. Our company has been one of the foundational components of today's modern financial infrastructure-this gives us a level of unmatched expertise in tackling the world's most complex challenges and connecting across capabilities to enable lasting progress for our clients.
Drive and execute channel incidents process improvements with best in class customer and employee journey.
Collaborate with cross functional team from Customer Advisory & Insights, business analytics, marketing, technology, legal, compliance etc. to develop holistic, end-to-end digital solutions that fulfill digital engagement needs.
Improve customer satisfaction on our digital channel by channel tracking and analyzing the data to identify areas for improvement, define short term action points and permanent fixes to optimize digital customer journeys.
You will be responsible for designing and building reusable creative assets that will be used in all campaigns as well a digital client engagement platforms.
You should be high-impact strategist with a flair for design and creative communication; and a customer marketer who can oversee planning and prioritization of marketing programmes that drive client engagement and drive platform affinity.
You should be a problem-solver with the analytical ability to use tools and data to continually refine our communications and engagement initiatives to build long-term relationships with our digital clients.
You should be able to act as the face and voice of all our IPB digital clients, and be client obsessed, and lead all digital customer lifecycle engagement activities with the team.If you share our same vision to cater to the digitally savvy, digital adopters and millennials. Understand the need to strategically place ourselves in the new digital economy, then join our dynamic IPB Digital bank team to build tomorrow, today!
Candidate should have at least 3-5 years' experience in digital customer lifecycle, marketing in a financial institution with preferred hands-on experience with digital & marketing automation tools. Experience in usage of digital & marketing metrics to drive performance will be an added asset.
The ideal candidate will meet the following requirements:
Demonstrated customer analytics/insights experience in financial services environment
Highly-disciplined mature, self-starter and able to work with minimal oversight and direction
High comfort level in using digital solution and technology for client engagement
Should thrive in entrepreneurial, creative, disruptive and fast-paced environment
Strong Networking and Relationship Building Skills (Group Stakeholder Management)
Excellent communication &interpersonal skills in managing agency/vendor/partner relationships
Should be able to improve the client experience by obtaining client feedback, identify areas of improvement in operational, administrative, processes and competitiveness of products and services.
------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------ Time Type :Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .
Internal Number: 6536651
eFinancialCareers is a career site specializing in financial services.