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Join our fast-growing Asia Wealth Management teams
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high caliber professional to join our team as Officer, Customer Service.
Prepare and Review business correspondence to answer customer's enquiries or complaints
Prepare and Review business correspondence to answer regulator's enquiries
Prepare regular reports and monitor the service level
Follow up all complicated or special cases referred by Contact Centre hotline teams, including in provide solution for them or communicate with sales channel or customers
Work with Insurance Hong Kong, Complaint Resolution Team and any other related departments on operations to handle customer's enquiries or complaints on timely basis
Handle enquiry from internal staff and external customers to provide excellent services
Quality check outputs of Contact Centre hotline teams such as letters, reports and payment authorization
Support tasks that no system support
Support any ad hoc tasks that assigned by Line Manager
University degree in Business or related discipline
Solid experience in Customer Service of Life Insurance industry
Hands-on experience and strong sense on providing high quality of Customer Service
Result oriented, good analytical and problem solving ability
Responsible, well-organized and attentive to details
Sound technical knowledge of Life Insurance operations and systems
Proficient in written English and Chinese
Strong computer skill in Microsoft Work, Excel, PowerPoint and Chinese word processing
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #LI-MH1 HSBCINHK
Internal Number: 6532371
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