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The role will focus on clients that receive the Transfer Agency services. The successful candidate will act as the Client Service Specialist ensuring the smooth delivery of our services.
THE ROLE INVOLVES
Working with the clients, Relationship Managers and operational teams to ensure the consistent and high quality delivery of client service.
Ensuring relevant key performance indicators are in place to measure performance and are reported to the client within agreed timetables.
Developing an understanding of each client's strategic goals and identify ways in which we can help them achieve their objectives to our mutual benefit.
Maintaining and developing close working relationships with other areas, such as dealing, registration, distributions and other internal areas such as the Relationship Managers participating in service reviews where required.
THE SUCCESSFUL CANDIDATE WOULD BENEFIT FROM HAVING
A good understanding of UK Transfer Agency processes and products.
Experience of managing client relationships, delivering excellent client service and, tackling a broad spectrum of client related queries.
Impact and Influence
Excellence in execution
About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today.
Internal Number: 6530756
About Northern Trust
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