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Manage and lead Secured Litigation - To handle all NPL customers and to initiate legal actions (foreclosure / litigation) in order improve NPL and to increase Recovery / Upgrades of NPL accounts for Secured portfolio.
Duties and Responsibilities:
Lead the team to achieve the target indicators set in terms of delinquencies flow through, NPL / NPF and specific provisions for Secured products
Monitor and review collector's productivity and effectiveness
Manage and to achieve the target indicator set in terms of delinquencies and recoveries
Contribute to meet department financial KPI and departmental cost
Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, et
Submission of CSA / RRSA and other relevant reports within due date
Manage the NPLs of Secured portfolio including instituting legal actions ie. Foreclosure end to end process and civil actions
Review and ensure all legal and foreclosure proceedings is timely acted
Handle and manage customers objections or issues escalated
Prepare proposals for restructuring, composite settlement or instalment plan
Monitor Collectors performance closely and coach and guide weaker collectors to achieve KPIs sets.
Manage staff resources and ensure smooth operations of the team daily.
Attend and process customers request whenever necessary
Develop staff to a higher level of performance through personal coaching; appraisals and training
Plan for continuity and succession of jobs by recognising and developing staff potentials
Implement new initiatives to constantly improve Employee Satisfaction; maintain high morale of staff and retain good performers in the team
Take on ad hoc projects and/or special tasks assigned by Unit Head / HOD
Back up Unit Head during their absence.
Able to lead and inspire a team to achieve delinquency and productivity targets
Hands-on experience in Collection, Recovery & Litigation process
Basic knowledge and practical experience on litigation process and understanding of regulatory requirements
Practical knowledge and experience on unsecured products and collection systems
Good negotiation skills
Good communication and inter-personal skill
Strong in process and workflow management to achieve higher efficiencies
Minimum 3 years of Collections experience in Secured
Proficient in English and good writing skills
Pleasant disposition with good interpersonal and communication skills
Positive attitude together with initiative; and able to work independently
Able to motivate team towards achieving goals
Good knowledge of Microsoft Words, Excel, and PowerPoint
Internal Number: 6319581
About OCBC Bank (Malaysia) Berhad
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