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Grow your career at State Street From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. We're a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have - on our clients, our communities and each other. We're committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street.
Job Summary The Client Service Units (CSU) group is the visible face to our client base, and their agents, regarding all Custody Operations. In addition the CSU have responsibility for agreed MIS production and analysis, risk monitoring and coding. An opportunity exists for personnel at Associate 2 to work within this team, gaining extensive client service exposure at a practical level. Exemplary interpersonal skills alongside a demonstrated client service focus are pre-requisites for all members of this team. A detailed knowledge of MCH and other internal systems, instrument knowledge, strong team-working skills and solid PC skills are also required in these positions.
In the role of Portfolio Administrator you will be responsible for:
Principal Tasks Day to day liaison with our clients and their agents in respect all Custody Operations functionality; Formulation and monitoring of SLAs; Assisting the GTP group and other custody CoEs with the resolution of complex issues as the need arises; Production and analysis of MIS; Risk monitoring and coding.
Core Competencies Professional Agility
Be adaptable, responsive to change and intellectually curious, while rigorous in pursuit of client solutions
Quality & Risk Management
Drive high quality outputs and ensure that organizational risks are managed through embedding effective controls
Exception Processing & Resolution
Engage in exception resolution process, pro-actively resolve enquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues
Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions
Data & Analysis
Develop and maintain scorecards and metrics. Collect, analyse, package and communicate data at various levels for use by stakeholders
To be successful in this role, your experience should include
Build expertise in functional and technical knowledge across multiple disciplines attending training as required
Complete accurate processing of system information to meet internal standards (SOPS, Job Aids etc.)
Collaborate with others to drive success of team Raise ideas to manager to support operational improvements
Respond in a timely manner to queries such as clients/internal departments
Identify and report all risk and compliance issues, breaches and suspicious activities
Act in accordance with Risk Excellence as part of our Way Ahead foundation
Internal Number: 6494046
About State Street
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