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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Prevent and minimize losses by carrying out appropriate preventive measures and various investigative works to contain risk exposures arising from internal and/or external frauds.
The Role Responsibilities
Ensure effective performance in the fraud risk management function thru conducting effective and efficient investigative and/or preventives tasks in compliance with the pre-set policy and procedures.
Handle daily operations of prevention of fraud risk and investigation processes of suspicious fraud cases.
Analyse fraud transaction patterns defrauding behaviours to advance fraud preventive device / measures in order to minimise fraud losses.
Interact with the customer whenever necessary for any fraud related issues.
Ensure fraud recovery opportunities are fully optimised.
Collate with law enforcement agency to deepen the investigation if necessary.
Coach the FRM officers to conduct the daily routines and tackle unusual situation if any.
Liaise with all relevant internal stakeholders to collectively combat fraud.
Maintain good relationship with law enforcement officials, card issuing / acquiring members in order to take efficient and adequate risk control measures to reduce losses.
Suggest ideas in helping to develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.
Respond quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated to the Manager.
Enhance the fraud detection capability in both lending & non-lending products.
Ensure any new fraud modus operandi escalated to the Manager on timely manner.
Eager to challenge status quo and keen for continuous improvement.
Take part in d eveloping and conduct fraud awareness and investigation training programs on needy basis.
Identify and share industry best practices he/she encounters.
Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee forms part of the culture
Regional FRM Head
Financial Crime Risk
Country Collections and Policy team
Relevant members of Risk Operations management team
Internal IT partners supporting Retail Clients business
HR & L &TD team
CCC, Operations, L&C and Customer Experience Management unit
Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks
Law Enforcement agencies
Suppliers, vendors and consultants
Our Ideal Candidate
Market Knowledge: - Awareness and understanding of the wider business, economic and market environment and evolving fraud landscape.
Regulatory Framework and Requirements: - Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements.
Non-technical skills: - Good written / oral communication skills. Ability to create effective work relationships within and across functions & borders and endeavour to learn.
Apply now to join the Bank for those with big career ambitions.
Internal Number: 6490144
About Standard Chartered Bank
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