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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect.
To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.
To support the development of the Straight To Bank processing systems to meet local and business needs and more importantly in meeting the needs of the clients.
To implement quality initiatives and activities of the division in accordance to the Group's Quality System.
To perform specific duties as instructed by management.
To ensure delivery of quality service to customers, meeting the standards required.
To meet objectives set by the Group, Company & Department through: -
Consistent high quality performance in work with emphasis on accuracy, TAT & productivity
Consistent high quality service to customers (outside & within).
Our Ideal Candidate
Processing activities of either Creation, Maintenance and Deletion of Clients Online banking profiles in CADM application and/or and relevant transactions guided by the operating procedures, guidelines, policies and standards set.
Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
Support the roll-out of appropriate quality management systems in the team and other initiatives by the Company/Group.
Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.
Conforming and adhering to the Team's risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMO Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
Any ad-hoc roles changes will require Head of Department or Manager's approval before assuming new role temporarily or permanently in line with segregation of duties.
Know fully & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.
Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgment.
Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group .
Manage the operational risk of the team to avoid operational / reputational losses.
Key Control Standards Assessment within department with nil over dues.
Follow up on corrective / preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors.
Continue to seek improvement in self, team & operational processes to achieve service and performance excellence.
Support the roll-out of the Company's & Group's policies and initiatives.
Any other Messaging related activity asked to be performed by the Line Manager.
To actively participate in BCP/DR and any other UAT.
Ensure timely escalation to the management / senior management of any exception noticed related to work and environment.
Ensure timely archival of records with service provider and maintain inventory of archived records.
Ensure timely completion of all e-Learning Courses.
To assist SGOO & SL in the Unit's operation.
Apply now to join the Bank for those with big career ambitions.
Internal Number: 6126642
About Standard Chartered Bank Malaysia Berhad
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