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Learning and Development Administrator/ Coordinator Warsaw
CIB Learning & Development The global CIB Learning & Development team addresses talent management and development, performance management, diversity, change management, leadership and management training, professional and technical skills training. The team may undertake research to assess and diagnose issues, and then design and implement solutions. These may include programs, off-sites, training sessions, communications and events. The scale may be global, such as with training programs rolled out across the CIB, or individual, such as coaching a senior manager. All this is achieved with the active partnership of the business and our HR Business Partner colleagues.
Roles and Responsibilities:
Work closely with Program Managers to ensure flawless program coordination and administration.
Room logistics support: reserve audio/visual requirements. Reserve operated assisted conference numbers (when required). Prepare student name tents/name tags. Confirm room reservations and audio/visual requirements one week prior to the class. Ensure flipcharts, name tents, materials, and audio/visual equipment are set up correctly on the day of the class. For virtual training: ensure virtual classroom links are available to participants and materials are uploaded to the virtual room.
Provide on-site logistical support for select training events.
Marketing: prepare course announcements. Create calendar invites and add students to calendar entries.
Monitor class enrollment: Ensure minimum number of participants have registered for the class. Determine if class cancellation is required due to low enrollment.
Materials (for internal programs): send out pre-work instructions and/or materials to participants. Send a reminder to participants to print materials and bring to class. When appropriate, print training materials and ensure delivery to the class.
Vendor support (when applicable): provide vendors with room locations for all classes, and then confirm class information and logistics with vendors one week prior to the class. Send rosters to vendors to use as sign-in sheets and to distribute materials/pre-work to participants. Confirm vendors are onboarded on the firm's invoice payment system. Arrange vendors' building/security access. When facilitators are new to JPMC, identify an onsite escort for the initial meet/greet and to ensure room logistics are satisfactory.
Training attendance: ensure vendors or facilitators have captured attendance for all classes and submitted to the global training operations generalist to update class completion and close out rosters.
Survey administration/support: ensure survey link is distributed to class participants, Support feedback consolidation and produce reports.
Expense management: create Purchase Orders (POs) and process invoice payments for vendor program delivery. Process non-vendor/program related invoices. Record program expenses via global financial tracking system and reconcile against the budget.
Client relationship management: interact with clients representing training partners and facilitators.
Diary management: scheduling and liaison with program facilitators and learners.
Educated to Bachelor's or Master's Degree level - preferred
Fluent command of English language
Must be detailed oriented and analytical
Commitment to learning
Strong communication and organization skills
Ability to handle (and thrive in) a fast-paced, high-pressured environment:
Impeccable attention to detail; tenacity and adeptness in problem-solving and identifying solutions
Ability to interact and build strong relationships with all level of employee globally
Team player with ability to work collaboratively and on virtual teams
Possess strong computer skills: Microsoft Office Suite including Excel, Word and PowerPoint - advanced user knowledge of excel required
Knowledge of virtual conference conferencing tools such as Adobe Connect and/or Webex will be an advantage
About J.P. Morgan
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. We have a sophisticated local market presence in Europe, Middle East and Africa which is complemented by staff around the world who support our growth and serve our clients 24 hours a day, 365 days a year. We are excited to expand our team in Poland and we're looking for collaborative, innovative and dedicated individuals to join us in our new corporate centre in Warsaw. Bring us your expertise and you'll be part of a global community, working with people around the world and with a company that's committed to investing in you and making a success of this key new location for our business.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer .
The hiring manager for this job opening would be willing to have a conversation about flexibility. This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.
To be considered for this role, you may be required to complete the video interview powered By HireVue.
Internal Number: 6474578
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