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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Assist in planning and execution of strategic projects delivery within Campaigns Team
Review and improve operational processes within the team for better efficiency and productivity while balancing these with risks/controls and service quality
Have an advanced knowledge of database, query tools and data manipulation processes
Participate in the Business requirements to enhance the current campaign engine and integrate to different downstream and fulfilment systems
Conduct SIT/UAT and go-live testing before go-live of any new functionality
Improve on the existing process and the usage of the campaign tools
Lead strategic projects within the department to increase our customer reach and improve campaign conversion rates
Trouble shoot and investigate customer issues related to campaign deliveries
Liaise with external and internal parties to identify process improvement opportunities within campaign execution
Provide consultation on campaign system functionalities and feasibility
Demonstrate strong written and verbal communication skills, with a proven track record in translating complex analysis into business language across all levels
Show a deep understanding of technology and platforms used for the analysis and management of complex multidimensional data sets
Degree holder with at least 6 years overall experience
At least 4 years of experience in banking and/or campaign execution
At least 4 years of experience in Unica as admin and thorough understanding of modules like detect and interact
Advanced skills in MS office products
Extensive experience in SAS Programming, Enterprise Guide, and SQL
A good team player who is able to work well with product specialist, systems specialist, technical teams and external vendors
Able to present in an articulate manner to senior management
Strong analytical skills, highly numerate and proactive
Good interpersonal and communication skill
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Internal Number: 6474094
About DBS Bank Limited
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