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Operations Support Manager, Collections - Retail Banking and Wealth Management
September 1, 2019
Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Operations Support Manager, Collections .
Supporting Collections and Underwriting operations, you will be responsible for delivering Change, Systems, Operating Standards, Risk and Control frameworks and Governance across operations
You will report to the Regional Head of Operations Support, Credit Control Services for Asia Pacific.
Supporting all Asia Pacific markets and responsible for supporting strategic Business Change programs for Credit Control Services, primarily Collections operations.
Support a portfolios of major change programs for Collections, lead key Global and Regional Operational standards - typically non IT workstreams deployments across region and support development of specific workflow solutions as an operations Subject Matter Expert.
Develop Business Analysis, process maps and Process redesign proposals, along with developing specific Business cases in support of the proposed investments.
Master's degree or equivalent experience in business, finance or technology will be an advantage
Articulate conceptual discussions into clear problem statements, conducting operational research and engaging subject matter expert to bring clarity to the problem
Develop the details with data, analysis, identify solutions and build structured project plans to deliver solutions, identify risks and issues involved
Understand process maps, conduct gap analysis against target standards
Create logical and structured presentations for formal forums, often operating with tight timelines
Understanding of Collections operations and organization is an advantage
Experience in leading a customer facing operations or major change programs focusing on customer facing operations
Empathy with and appreciation of customer situations in collections, awareness of regulatory expectations and the Bank's role in a customer facing context
Strong Skills in written and verbal English
Ability to lead formal presentations and articulating with clarity and precision
Navigating IT and Systems programs in a project context
Experience in interacting with stakeholders across cultures, geographies and functions
Experience of managing or coordinating a geographically dispersed team
Understanding of the HSBC Group and its strategy, structures and processes
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #LI-MH1
Internal Number: 6436570
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