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Apply expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
Perform a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.
Investigate and correct errors in client accounts.
Conduct independent analysis and policy interpretation.
Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
Serve as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
Accurately open and update accounts or company records.
Work closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
Provide product knowledge, market nuances and requirements and technical assistance, as necessary.
Responsible for the quality and completion of own work.
Bachelor degree with at least 1 year of relevant work experience
Experience in brokerage processing preferred.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
BNY Mellon is an Equal Employment Opportunity Employer.