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The Global Loan Operations team is responsible for onboarding and maintaining client loans on multiple loan systems, processing and balancing client loan transactions and responding to a variety of client and internal requests for information related to these loans. Client loans and related credit products are typically supported by and contingent upon by the client's changing financial performance and needs.
Global Loans Operation Supervisor has a proven track record of solid functional and professional behavioral performance. Must successfully lead and supervise a loan operations team ensuring daily operations are running efficiently. Requires strong interpersonal skills for mentoring, coaching, supporting and motivating loan operations team members to perform successfully. Ability to handle loan processing and client escalations, work across multiple loan systems and bank applications, implement improvements in execution and develop standard methodologies for loan operational processing.
Comprehensive understanding of loan processes, procedures, rules and regulations to fulfill assignments and support team members. Has strong knowledge in understanding the functions within the department and applies knowledge and skills to complete a wide range of tasks and variety of assignments independently. Provides thought leadership and analytical skills on how best to approach or solve a situation. Participates in and may lead initiatives that benefits their direct team and may have impact upon the broader GLO team. Adept at facilitating and participating in discussions regarding a myriad of problems associated processes, new applications; or improvements of existing systems.
Responsible for day to day supervisor responsibilities for a team between 6-8 full-time employees. Supervisor plays a key role in building an environment based on personal accountability, learning and growth across their team through consistent mentoring and feedback, ensuring a smooth work flow with our internal business partners and takes the lead in resolving escalations, delegating clear assignments, establishing clear priorities for the team, motivating to meet and exceed performance expectations and identifying standard methodologies for loan operations. Role will act as a partner concern resource for requests handled by Loan Operations Staff. Researching and resolving a variety of loan processing and client related issues where applicable. Work with internal business partners and vendors as required. Accountability for understanding and adhering to bank policies, procedures, legal and compliance requirements an essential in this role. Will work with loan operations managers or other senior GLO staff to research loan related inquiries, respond to internal and external requests for information, review and certify various reports, champion new initiatives and support the sharing of key learning and standard methodologies across work units. Assists the sales team with accurate and timely information required for compliance and credit decisions in accordance with bank and division policy. Provide ongoing 1:1 and group training to staff based on identified team responsibilities. Exemplifies the SVB culture, values and success drivers.
Works independently and under minimal supervision. Requires good organization skills with attention to detail and ability to work as part of a cohesive business unit. Comfortable establishing and maintaining positive and professional relationships both within SVB and our clients, together with vendors and other banks' operations teams outside of SVB. Able to communicate with influence, including well developed oral and written communication skills. Deals effectively, diplomatically and tactfully with a wide variety of people. This is a working supervisory role wherein the individual will still assist on the day to day work processing when there is high workflow, staff shortage and as team members require guidance.
High School Diploma
Bachelor's degree or equivalent work experience preferred
5 years of related professional experience and 0-2 years supervisory experience
Working knowledge of Microsoft Office suite, MS Sharepoint and navigating multiple systems and applications are required.
Internal Number: 6324102
About Silicon Valley Bank
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