CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Handle front line support for all FM eCommerce activities in Asia as well as backing up other eCommerce regions when necessary
Liaise with Technology Support and eCommerce Development teams for issue escalation
Capable of translating client enhancement requests to technologist, and follow through to delivery.
Develop robust processes for control and support, including SLAs and reporting
Work with other regional leads and Global Head to ensure best practices aligned globally
Provide pre & post sales assistance to clients
Provide pricing, risk and execution support to Trading and Sales
Client on-boarding (ECN and single-dealer GUI)
Handle processes for static management of pricing, risk, client, credit, limits, permissions
Handle a wide spectrum of client problems
Execute internal client training programme for eCommerce products
Capture client feedback
Capable of understanding MIS Hit/Miss Ratio reports and to help sales and trading drive their revenue with clients.
Manage e-trading project from beginning to end.
Our Ideal Candidate
Successful candidate will need to be of graduate calibre and posses the following skills:
Significant knowledge of eCommerce Fixed Income, Rates and FX business
Track record of serving clients with client support background in a high pressure environment
Excellent communication skills
Excellent troubleshooting skills
Knowledge of single-dealer platforms and multi-bank portals
Real-time trading systems knowledge required
Understanding of desktop PC technology
Understanding of FIX API technology
Able to show experience of:
Supporting customers from a wide international client base (institutional and corporate)
Working with processes (from a business support perspective)