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The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
We are looking for multi-disciplined forward-looking technologists like you with diverse backgrounds and experiences including in areas such as cybersecurity, big data, machine learning risk management and controls, compliance and oversight, cloud security.
Working in Cybersecurity takes pure passion for technology, speed, a constant desire to learn, and above all, vigilance in keeping every last asset safe and sound. You'll be on the front lines of innovation, working with a highly-motivated team laser-focused on analyzing, designing, developing and delivering solutions built to stop adversaries and strengthen our operations. Your research and work will ensure stability, capacity and resiliency of our products and emerging industry trends. Working in tandem with your internal team, as well as technologists and innovators across our global network, your ability to identify threats, provide intelligent analysis and positive actions will stop adversaries and strengthen our data.
The Service Desk Analyst is an internal employee facing technology support role, with dual responsibilities for both performing risk reviews and execution of exception requests for Cyber and Tech controls, whilst also supporting and answering inquiries raised directly from JPMC teams and individuals across all lines of business and functions. The Service Desk analyst will interact via internal tracking systems, telephone and/or email to provide both resolution of issues and processing of exception requests in a timely manner and in accordance with agreed Service Level Agreements (SLA's). The role includes, but not limited to:
Participation in the day to day operation of the CTC Service Desk team - 24/5 'follow the sun' Customer Support and Service Delivery Model
Fostering and promoting a customer first model with on-going focus on customer service
Build & maintaining knowledge of the CTC strategy and how it enables business' strategic direction
Over time establish an understanding of where to focus development and the ability to create a learning environment
Supporting a "shift-left" strategy supporting and partnering the CTC functional teams to implement continuous improvements to FAQs and self-service information points
Routinely making risk based decisions that quickly eliminate roadblocks through exception management processes
Performing business Pattern analysis
Providing technical Problem Resolution
This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
This role requires a wide variety of strengths andcapabilities, including:
BS/BA degree or equivalent experience
Knowledge of Cybersecurity organization practices, operations, risk management processes, principles, architectural requirements, engineering and threats and vulnerabilities, including incident response methodologies
Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
Proficiency in the use of skills tools, staying current with skills, participating in multiple forums
Experience with Agile and can work with at least one of the common frameworks is highly desired.
Ability to analyze vulnerabilities, threats, designs, procedures and architectural design, producing reports and sharing intelligence
Internal Number: 6309519
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