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Grow your career at State Street From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. We're a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have - on our clients, our communities and each other. We're committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street.
T ake leading role with Team Supervisor in liaising with other sites on all aspects of service;
Take responsibility for the quality and timeliness of service to assigned clients;
Perform and monitor quality and internal controls for all team deliverables;
Continually evaluate current processes to strive for increased efficiency;
Plan and manage the daily processes and the effective utilization of resources;
Identify issues and problems in service delivery and carry out necessary corrective actions, keeping the team and the Officer informed. Record issues in the issue log and track progress;
Ensure that Key Performance Indicators are produced and dispatched to Donor Sites as required;
Maintain close contact with the Officer, briefing him/her on all issues and problems, both actual and potential;
Develop and maintain good relationships with relevant colleagues in service-support departments and contacts in the Donor Sites;
Act as a focal point for contacts and meetings with other departments and external contacts;
Participate in Service Reviews and ad hoc client/donor site meetings;
Act as a source of technical expertise on State Street systems;
Ensure appropriate training is provided for the team;
Establish and maintain good working relationships with the donor site and colleagues, communicating effectively with Client, Senior Management, PMO, project members, business units through formalized reporting and ad hoc liaison;
Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/escalate queries/problems within agreed timeframes;
Ensure that the Manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given;
Share your technical expertise and knowledge with the team during team meetings, 1:1 sessions with colleagues and during on the job training;
Provide coaching, guidance and support to staff on technical, professional and client issues.
Experience in a Fund Accounting environment is necessary;
Very good working knowledge of Excel;
Strong verbal and written communication skills;
Strong analytical skills;
Ability to perform effectively within strict client deadlines;
Excellent English skills;
Ability to work under pressure and to tight deadlines;
Attention to detail crucial;
Methodical and organized;
Ability to work on one's own initiative;
Custody knowledge required - for Custody teams only.
Employee savings plan;
Premium life insurance package;
VIP medical package;
International operating environment;
Soft skills trainings;
Development sessions with a mentor;
Diversity of opportunities across a range of challenging and highly complex activities;
Technical or leadership career pathway.
Internal Number: 6298051
About State Street
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