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The Presentations Specialist Associate reports to the Regional Operations Manager and is responsible for the day-to-day management and overall supervision of the center, which would include, but not be limited to, daily operations, quality management, productivity, customer service, recruitment, staffing, training, and performance management. The LOM works closely with regional and global counterparts to ensure application of policies and procedures.
The Associate is expected to represent the centre's perspective in the regional and global forum, bringing forth suggestions and solutions while attempting to coalesce with the global agenda. The Associate effectively uses metrics, observations and reports to analyse the performance of their direct reports and incorporates these in the overall performance of the regional team. The Associate is actively involved in objective setting and performance management of their directs as well as ensuring
This job description outlines the key goals of this role. In an ever-changing commercial environment, this role and its responsibilities will evolve in line with the needs and demands of the business.
Effectively communicate to staff the department's role and function within the organization, outlining individual roles and associated responsibilities/performance expectations for each role. Assist staff in creating developmental plans
Foster and maintain positive, professional work environment that promotes staff engagement, teamwork and high performance.
Proactively and consistently manage staff performance and development, identifying and communicating areas for improvement and, as necessary, taking corrective measures to resolve issues.
Enhance team's skills and productivity on an ongoing basis, by identifying training needs and arranging for deployment of any required training
Support retention of high-performing staff and manage recruitment of new staff, partnering with regional colleagues in the selection process.
Manage all staff administrative activities eg holiday schedules, compliance training, health/safety regulation and any location specific guidelines.
Ensure that local operation is run effectively based on global GCFO objectives, practices, and procedures. Partner with regional and global colleagues to ensure the operation consistently meets client expectations.
Excellent understanding of business metrics and financial data and how to use these to effectively manage staff and operational productivity.
Collaborate and partner with regional and global colleagues to explore opportunities to improve processes, technology, services and client satisfaction.
Be client centric - continuously deepen understanding of client business.
Proactively address any issues or problems arising from service provision.
Encourage and promote partnering amongst Specialists and client base
Actively seek honest and constructive client feedback and use these to build enhanced services and processes.
Presentations services is one of many functions within GCFO. There are opportunities to explore career alternatives within the group including Strategy, Business Information, MIS Reporting, Learning & Development (including content & program design and end user training).
JPMorgan offers an extremely wide range of training and development courses and programs, aimed at enhancing soft and hard skills. GCFO actively encourages staff to utilise all opportunities for self-development.
Minimum 2 years at Supervisor or Team Lead level
Proficient in English language with excellent oral, written and grammar skills
Working knowledge of MS Office Suite (PowerPoint, Word, Excel) is essential.
Strong client relations management including ability to solve problems and overcome barriers.
Highly proactive leadership, team building and partnership abilities.
Flexibility to work shifts.
To be considered for this role, you may be required to complete the video interview powered By HireVue.
About J.P. Morgan:
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. We have a sophisticated local market presence in Europe, Middle East and Africa which is complemented by staff around the world who support our growth and serve our clients 24 hours a day, 365 days a year. We are excited to expand our team in Poland and we're looking for collaborative, innovative and dedicated individuals to join us in our new corporate centre in Warsaw. Bring us your expertise and you'll be part of a global community, working with people around the world and with a company that's committed to investing in you and making a success of this key new location for our business.
Internal Number: 6289547
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