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Description CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
To learn more about what a career at CME Group can offer you, visit us at www.wherefuturesaremade.com .
ENSO's experienced team of prime brokerage, asset management, technology and data specialists are delivering identifiable and measurable benefits to hedge funds every day. The Solutions Delivery members of the Client Service team act as a primary point of contact for clients starting from the onboarding stage. They are not only well versed in the ENSO offering, but also have an in-depth understanding of prime services products. The activities of the team are essential for maintaining and broadening the firm's relationship with its clients. Each member is fully responsible for his/her assigned clients' day to day service experience.
Manage onboarding process and provide day-to-day support for assigned hedge fund clients, including owning and routing client issues
Contribute to evolving the daily data validations and client report delivery processes
Ownership of the client data completeness, data quality and mappings (automate where possible and drive towards an exceptions-based approach)
Assist our clients' understanding of the ENSO products and train them on relevant new technology and reporting
Communicate client feedback to technology teams to ensure timely request resolution
Build and maintain strong relationships with assigned clients
Demonstrate proficiency in the wider product range and assist in identifying cross-selling opportunities
Work as part of a team and act in a collaborative manner with Sales, Tech, and Product Development alike
Support our Broker product through producing custom analysis
To fulfil any additional / ad hoc duties as required to meet the needs of the business
Strong interpersonal skills
Excellent communication skills
Advanced Excel skills
Experience using SQL is advantageous
A positive, confident, and determined approach
Demonstrate a high-degree of self-motivation and ambition
Educated to bachelor's degree or equivalent
Experienced at Analyst level
Some relevant experience in the banking/finance and alternative investments space is preferred
Internal Number: 6124061
About Chicago Mercantile Exchange
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