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Sales Quality Manager, Governance and Assurance Initiatives - Retail Banking and Wealth Management
August 10, 2019
Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Sales Quality Manager, Governance and Assurance Initiatives .
Support the implementation of the Global Sales Quality Minimum Standards and their subsequent enhancements to protect customer interests
Support business growth and sustainability by preparation of sales quality management information reports to facilitate risks identification, control and mitigations
Support the review of the Sales Quality infrastructure, processes and procedures to ensure customers are treated fairly and to protect the Bank reputation
Obtain and massage sales transactions data to support formulation of thematic and targeted review plans
Obtain and prepare data for detection of potential improper sales trends and patterns and staff development gaps
Prepare adherence trackers to monitor the implementation of the Global Sales Quality Minimum Standards, Global Mystery Shopping Minimum Standards and prepare approval on deviations
Prepare meaningful and actionable management information and analysis to provide insights to RBWM management on sales quality performance and improvement of respective sales channels
Regularly input and update Sales Quality and Mystery Shopping Programme SharePoint
Consolidate request and submission for internal and external reviews by second and third line of defence and regulators
Ensure own competence and training to comply with the requirements laid down in the Sales Quality Capability Framework
Provide back up on team administration support which includes but not limited to Business Continuity Plan, Business Information Risk office and Fusion
University degree in an appropriate discipline or equivalent
Project management experience would be an asset
Strong analytical reasoning and logical thinking capabilities
Excellent people management skills and experience, with the proven ability to influence others and drive quality performance
High standard of written and verbal English, and good communication skills
Proficiency in the use of computer, including Microsoft Word, Excel and PowerPoint
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #LI-MH1
Internal Number: 6288536
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