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The Client Service Advisor supports the bank's strategy for growing market share and maximizing profitability of client relationships by ensuring prompt and effective resolution of service issues for corporate clients; acting as the first point of contact.
The Client Service Advisor is responsible for pro-active management of the service coverage relationship; accurately documenting issues and resolution. As part of ongoing client interactions, the Client Service Advisor is also responsible for identifying enhancements which may result in sales opportunities, product, operational or process improvements.
The role also ensures that knowledge is disseminated to the client service team as a whole, through practices of knowledge sharing, training and peer coaching.
3 years related job exposure,
Knowledge of Treasury Management products and services,
Branch banking and operational process knowledge
Strong client focus and interpersonal skills.
Excellent oral and written communication in French and English
Problem resolution, analytical & organizational skills.
Able to multi-task in a fast paced environment.
Must work well in a team environment
We're here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do - helping people is in our DNA. For 200 years we have thought about the future-the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Internal Number: 6283545
About Bank of Montreal
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