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Join the Global Community of Scotiabankers to help customers become better off. The High Risk Client Oversight team of the 2nd line of defense for Canadian Banking and Global Wealth (hereinafter refer to as "CBW"), serves as an escalation point for the business lines and control units, as well as a facilitator for policy interpretations. The Senior Manager, HRC, is responsible for the facilitation and management of any high-risk customer activities escalated to the team (including International). The role is critical in working with relevant stakeholders and acting as the relationship manager. The Senior Manager will be responsible for driving continuous improvement to the escalation process and develop ongoing mechanisms to manage other similar complex scenarios, while safeguarding quality and managing AML/ATF and Sanction risks.
Manages work flow of escalations to 2nd line, ensuring SLAs are met, and recordkeeping is up to date, and providing regular status reporting.
Demonstrating leadership in championing a results-focused culture to deepen and leverage broader relationships (inside and outside Scotiabank), systems and knowledge.
Preparing presentations and reports for Senior Leadership in connection with High-Risk customer activities, insights and trends.
Specifically act as the team's designated subject matter expert and first point of contact on investigations and escalations.
Actively pursuing effective and efficient operations of his/her respective area(s), while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk (including but not limited to responsibilities under Scotiabank's Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and Guidelines for Business Conduct).
Provide oversight on behalf of the Canadian CAMLO for all high-risk customer activities (EDD, STR, Sanctions, etc.) for CB&W, to make sure appropriate risk mitigation strategies have been applied by:
Executing of the Terrorist Incident Group Event Response (TIGER) protocol and develop ongoing mechanisms to manage other similar complex scenarios, such as Production Orders.
Facilitating and participating in meetings with the relevant stakeholders as required.
Supporting the AML Advisory teams by driving consistent oversight and management of high risk customers and ensuring appropriate decisions are obtained aligned with approved policies and processes
Working with the AML Advisory teams and the business to develop and articulate our customer risk appetite for particular customer segments and ensure this is applied to decision making.
Establishing, and successfully maintaining key relationships with partners in Scotiabank's Global Sanctions Office, Corporate Security, Fraud, GFIU, AML Operations and other departments to achieve timely and effective results.
Collaborates with partners in the review of business processes, resulting in recommendations for measurable improvements while leveraging reusable (process) components, structures and enterprise wide technologies that are effective and efficient and ensuring that risk is minimized by:
Conducting needs analyses to implement effective procedures and/or improve/replace with a more efficient customer centric AML/ATF/Sanction processes and procedures that will mitigate reputational, regulatory and financial risk to the bank.
Influencing change to policy that results in increased productivity with no increase to risk.
Enhancing the employee and customer experience while effectively managing AML/ATF/Sanction risk.
Identifying trends and potential ML/TF concerns and work with key stakeholders to ensure it is known and appropriate risk mitigation strategies are developed.
Initiates and manages projects working independently or within cross functional teams by:
Leads Collaboration on and developing proposals.
Collaborates with the enterprise training group and business lines to ensure appropriate training on managing high risk customers is in place for relevant stakeholders and where relevant deliver training.
Establishing milestones and assessing work effort.
Working with a diverse working group, with varying expertise and job levels.
Ensuring all deliverables are completed within negotiated timeframes, and within established department guidelines and protocols, escalating as necessary.
Experience / Education:
A minimum of 5 years of relevant experience in an AML/ATF operations and/or project management environment, within a matrix organization preferably in the Financial Services Industry.
Expert knowledge of CB&W business lines and units functions, procedures, products, policies and how they interact;
An excellent working knowledge of bank processes and internal controls;
Workindge of Process Mapping including use of related software and tools, e.g., Visio, Blueworks;
Ability to identify trends within departments in the Bank
Excellent written and verbal skills required to prepare communications and interact effectively with other Bank departments and external parties;
Excellent time management skills in order to satisfy the needs of a large client group
Thorough knowledge of related regulatory requirements including KYC, AML, Anti-Terrorist Financing Policies, Compliance Control & Operational Risk Self-Assessments legislation and procedures
Thorough knowledge of including Excel, PowerPoint and Word.
Law enforcement experience is a must
Previous experience in investigate is a must
Location(s): Canada : Ontario : Toronto As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.