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To be part of the applications development team responsible for analysing, designing, developing, testing and implementing in-house built in Java web based application system - ICRES enhancements and projects.
To provide support to normal ICRES BAU requests
To provide feedback and support to users by identifying and troubleshooting ICRES's issues
To ensure that ICRES operates according to internal standards and SLA.
To follow up with the relevant parties to ensure solution to all incidents encountered proactively.
To prepare and update technical specification writing and documentation
Support and Maintain ICRES
Analyze user needs, identifies design alternatives, proposed & develop appropriate solutions for business needs
Design and participate in the development, testing and implementing application using web and database technology;
Modifies, enhances or adds modules to existing ICRES System
Monitors, analyze and rectify production problems; develop and implements solutions to the problems and provide preventive actions
Design procedures and acquiring new tools/technologies for facilitating development and testing processes
Create and maintain technical documentation using technical documentation templates
To provide technical support and maintain a high degree of customer service for all support queries and adhere to all SLA defined.
To take ownership of user problems and be proactive when dealing with user issues.
To arrange for external technical support where problems cannot be resolved in house.
Work with various parties to implement and deliver changes/enhancement of the system
Qualifications Competencies/Skills (Essential to succeed in this job) Technical/Functional skills
Technical knowledge on IT system/technologies/tools/architectures/Web and DB Servers
Understand and follows Group Project Life Cycle and System Development Life Cycle
Analysis and troubleshoot system issues/problems and provide solutions/prevention actions
Research and/or utilize new technologies/tools to facilitate team on maintaining and supporting Business Unit/System.
Understand Business Unit reqirements and logics in order to design and implement enhancement/changes into ICRES system
Personal skills (Soft Competencies [Core/Leadership])
Good analytical & problem-solving skills
Good skills in communication and collaboration with other on daily job basis
Able to work in a fast track environment with tight datelines, working under pressure and able to manage multiple tasks at one time.
Commitment and determination in facing challenges to achieve desired results
Dynamic team player and resourceful
Internal Number: 6116939
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