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Reporting to the Head of Relationship Management & Client Engagement, this person will manage a portfolio of accounts in the mid to large tier local business segment to grow Citi commercial card's market share. He/She will be the main point of contact with the companies, conduct strategic reviews of the corporate card program and drive incremental revenue through developing value propositions and product cross-sell plans
Establish relationship with authorized signatories/program administrators and key decision makers of the designated corporate card client base
Ensure portfolio average annual charge volume benchmarks are met
Manage retention against competitive pressures and economic cycles
Review business spend volumes and identify gaps expansion opportunities within portfolio to optimize client's commercial card program, leading to increased commercial card charge volumes and cross-selling of other commercial card products
Identify and manage top 20% companies in Revenue within commercial card's existing portfolio
Develop call plan and engagement strategy for entire base under management
Analyze individual company spend profile, validate against benchmarks and develop account expansion strategy
Conduct periodic strategic account reviews with decision makers and key stakeholders within each company periodically
Key Performance Indicators:
Improve Portfolio retention rate (%) YOY basis per designated benchmark
Positive Portfolio revenue growth (%) YOY per designated benchmark
Overall responsibility for adherence of assigned portfolio to any on-going AML, Compliance, legal, credit and other system related requirements to maintain the client's card programs
Degree or Diploma Holder from a recognized university/institution
At least 3-6 years of corporate cards account management experience
Alternatively, a manager with minimum 8 years corporate sales experience in the hospitality industry
Solid track record in driving revenue growth and management of C-Suite clients
Possess at least intermediate level understanding of company financial statements
Good knowledge of commercial card products (T&E card, travel purchasing card, purchasing card etc.)
Strong interpersonal and communication skills, ability to articulate complex solution concepts to clients
Self-motivated and good team player
Ability to navigate in a complex and fast moving business environment
Internal Number: 6278165
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