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Manager, Digital and Channels - Commercial Banking
August 7, 2019
Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Manager, Digital and Channels.
Analyse using external research or internal data analysis the current position and develop a strategy covering the distribution channels, such as Branches and HSBC Business Centres, Automated Teller Machines, and Self Service Terminals including Cash Deposit Machines, Cheque Deposit Machines, and Multifunction Machines Determine the roles of each channel and the infrastructure required
Support workplace or Commercial Real Estate metro plan implementation
Develop, formulate and implement plans and programs to help mode channel behavior of identified customer segments
Ensure efficient processes for channeling communication from assigned teams
Ensure all issues relating to security and integrity of the Bank channels are satisfied
Act as an expert for physical channel issues and facilitate effective communication of best practices
Establish close relationships with Commercial Banking business and marketing teams
Have an expert knowledge of one or a combination of the following channels, including automated teller machines and other self service machines including Cash, Cheque Deposit and Multifunction Machines. Branches and HSBC Business Centres
Strong stakeholder management skills through effective communication, presentation and influencing
Proven problem solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges
Strong Leadership, management and coaching skills
Solid Experience in driving digital initiatives
Ability to prioritize and work independently under pressure within a team environment
Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #LI-MH1
Internal Number: 6267548
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