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Job Description The Collections Associate is responsible for the collection of invoices from an allocated portfolio of clients utilising phone and email.
Contact customers via email/phone for outstanding invoices within the assigned portfolio
Maintain accurate records in internal collections system of all communication with clients
Record accurate details of disputes that arise from collection calls for referral to the relevant internal departments and follow up as needed
Investigate all credit items from the assigned portfolio and submit to the relevant department
Support internal adjustment process
Maintain customer records in internal systems
Attend regular meetings with line manager to discuss your portfolio.
Escalate difficult collections to line manager
Minimum requirement of country specific qualifications in English and Mathematics
Solid collections experience within a financial / corporate environment preferable
Strong written and verbal communication skills
Knowledge of Microsoft office
Customer Services driven
Good interpersonal skills
Ability to work with high volumes productively and accurately
Ability to work independently and in a team environment
Highly organised and efficient
Excellent attention to detail
Fluency in English, Italian, French and German is essential
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Internal Number: 6261235
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