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In this pivotal role, you will be part of UK&I Resource Management which is recognised as an integral enabler to the growth of business.
The Resource Deployment Consultant is a key member of the Advisory Service Line Resource Deployment team and wider UK&I Resource Deployment network. The role encompasses the following:
Ensure optimal Advisory demand and supply management for resource deployment within a SL
Use knowledge of clients and their capability requirements combined with an understanding of skills and career aspirations of individuals to make resourcing decisions
Manage the bench/capacity and identify creative opportunities to optimise productivity and profitability for the Advisory Service Line
Act as the first point of contact for resourcing conflicts and issues, escalating to the Resource Deployment Manager as per protocols
Reports to the Resource Deployment Manager
Your Key Responsibilities: Drive and Manage Resourcing Performance:
Analyses and takes actions on SSL resourcing performance to Resource Deployment Manager
Drives Retain versus Actual variance interventions as identified from Centre of Excellence (CoE) analytics
Weekly review of prior week performance using CoE analytics
Share SSL business performance and discuss trends, interventions and actions to improve results with your SL Resource Deployment Manager to inform Strategic Resource Lead and SL Leadership
Track productivity targets with SSL teams to drive performance
Champion Retain accuracy and delegation to offshore team
Oversight of non-chargeable activity e.g. holiday approval
Action non-chargeable and authorised projects insights and highlighting areas of concern to SSL Leadership
Manage Demand and Supply:
Ensure optimal demand and supply management for resource deployment within a SSL
Dealing with clashes
Manage shortages and complexities from demand requests
Source wider resourcing solutions to address fungible shortages and capacity
Manage day to day resourcing escalations and issues
Challenge the commercial drivers of the resourcing decisions
Understand the bench/capacity and align appropriate actions
Influencing near and offshoring resource solutions to engagement teams
Implement supply initiatives
Regular review of resource allocation
Ensuring client teams are backfilled when faced with a leaver or move
Regular stakeholder engagement
Understand skills landscape and escalate skill shortages/excess to Resource Deployment Manager
Inform Resource Deployment Manager of hot spots impacting short-term over or under supply of resources and execute actions to address within your area
Understanding SSL pipeline and reflecting probability
Work with Resource Deployment Manager/Lead on key accounts to understand future resourcing
Deliver Experience Management:
Understand client handler skills and career aspirations
Maintain skills database
Applying a D&I lens on all resourcing decisions
Understanding Counsellor Connect feedback to drive the right experiences for client facing team
Ensuring underperformers are given access to appropriate experiences
Ensuring new joiners are allocated onto chargeable work
Manage the rotation of resourcing e.g. SL rotation schemes
Provide a Resource Management induction to all technical new joiners
Create an Exceptional Team:
Participate in Resource Management team meetings, performance development requirements and training to develop the function
Participate in UK&I Resourcing team projects
Buddy for new joiners
Skills and Attributes for Success:
Ability to demonstrate business insight to make effective resourcing decisions e.g. right capabilities, skills mix, logistics to optimise performance of productivity and profitability
Ability to think quickly, work under pressure to meet competing demands
Confident and resilient to deal with challenges from people within the business
Strong stakeholder management capability to effectively influence Engagement Partners, Directors and Managers on resourcing solutions
Exercises good judgement, knows when to flag issues and when to deal with independently
To Qualify for the Role you must have:
The ideal candidate should have considerable experience in commercial resourcing, recruitment or operations environment that can demonstrate adaptability to the role
Ideally, you'll also have:
Professional services experience
What we look for: You will have excellent communication and interpersonal skills, plus an ability to build mutually beneficial relationships with clients and colleagues from a range of backgrounds and cultures based on knowledge, experience and personal values.
We are looking for a driven, organised, conscientious and analytical individual with proven leadership skills working with demanding and senior stakeholders.
What working at EY offers: We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY: As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.
Internal Number: 6248201
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