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Working within the Investment Operations area of the European Investment Financial Services which provides professional Investment Services to multiple clients in respect to Assets Under Administration.
The primary purpose of this role is to contribute to the above objective by supporting an Investment Supervisor and assisting in the oversight of their Operational Team as required to provide consistent professional quality services to clients in line with benchmarks per service level agreements, internal policies and external regulations.
Services provided include Asset Servicing functions, Valuation, settlement, Unit Pricing, Investment systems support etc
Success in the job will be evidenced by contributions to day to day operational performance and KPI's (eg. Timely Publication of Unit Prices, minimal business errors / Losses etc) as well as contributions to Continuous Process Improvement. The results of the team are measured using a Balanced Scorecard and individual objectives and performance are captured in a Personal Development Plan.
This role should ensure the Investment Supervisor of the team is not required to perform day to day operational tasks and instead is able to focus on Supervisor Level Duties.
Assist in the oversight of the daily operation of the team by co-ordinating and reviewing daily Investment operational tasks / key controls as required to deliver consistent quality services in line with benchmarks as per Service Level Agreements.
Help to develop and Maintain effective training programme (eg. procedure notes, workshops, induction programmes) and provide training to others within the team
To help monitor and report on the effectiveness and efficiency of the overall process. To implement continuous process improvements & contribute to projects to meet customer needs and company objectives. To help ensure controls are maintained and documentation kept up to date in line with internal and external policy/requirements (eg. ICOFR)
KPI preparation - To help produce ,implement and report key performance indicators to measure the effectiveness of the team and ensure service standards are met
Perform daily Investment operational tasks as required to deliver consistent quality services in line with benchmarks as per Service Level Agreements.
Contributing to departmental objectives, Providing leadership and promoting a positive working environment
Pro-actively prevent, identify, and resolve issues and errors (including assisting other team members with problem solving and issue management) in a timely manner reporting and escalating issues and risks as appropriate
Basic accounting knowledge
Accuracy and attention to detail
Excellent Communication Skills
Excellent Customer Service Ethic
Team working / motivating
Good Problem Solving & Issue Management Skills
Able to effectively train team members at levels
Excellent System Skills
Managing Tasks to meet deadlines
Able to discuss detailed and technical issues with senior investment personnel with confidence
Ability to work collaboratively and adjust to fluctuating work volumes (including delegation when required)
Ability to work independently, should be proactive using initiative and demonstrating commitment to getting the job done and take personal responsibility
5 GCSE's A-C including Maths and English (or equivalent)
IOC Exams (ACSI) or qualified by experience
Advanced Certificate in Operations (ACSI) or qualified by experience
Relevant Degree Level Qualification
About Canada Life:
Canada Life looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures.
There can be no greater priority than the commitment and responsibility towards all our customers. At Canada Life we adhere to the same principles as when we were formed in 1847: integrity, consistency and experience.
Our heritage is important to us. Our parent company, Great-West Lifeco, is a financially strong, stable, modern global organisation. The oldest Canadian life assurance company, Great-West Lifeco traces its foundation back to 1847 - that is more than 170 years of helping customers plan for the future.
Since 1903 we have operated in the United Kingdom where we have hundreds of respected and supported staff all geared to doing the right thing for customers.
Internal Number: 6082522
About Canada Life Limited
eFinancialCareers is a career site specializing in financial services.