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As a Team Manager in Operations Management, you are the interface between business segment and operational risk management team (ORM) and fraud risk management team (FRM); responsible for reviewing, enhancing and implementing detection and prevention measures in operational and fraud risk management for emerging business. This role requires you to manage a team and it sits in Operations Management Unit of Emerging Business.
Champion the detection and prevention of operational and fraud risk within emerging business segment
Set up a framework for fraud monitoring, fraud profiling and refine fraud alert process
Partner with stakeholders such as ORM team and FRM team, call centre, analytics, business compliance and sales to identify new trends and customer profiles in fraud; and implement initiatives or improve processes to mitigate the identified risks
Perform ad hoc customer and staff fraud investigations
Responsible for reviewing sales processes and operations, especially new channel process to identify and mitigate potential operational and fraud risks
Support ORM and FRM in driving best practice within the emerging business segment
Handle business continuity plan
Experience and Qualifications
5 years of experience in operational risk management or fraud risk management
Possess understanding of different types of e-commerce fraud will be an advantage
2 years of experience in leading a team or proven experience of managing a team
Strong interpersonal communication skills to build good relationships with stakeholders
Excellent written skill
Internal Number: 6133680
About OCBC Bank
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