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JobDescription : The Role: Associate, Client Operations (Real Estate)
The Team: The Client Operations team is responsible for providing client support for our Market Intelligence platform by holding investigative conversations with clients & driving product usage. Being present in the US, Pakistan & Philippines makes us a truly global team. Members of the team learn in-depth Real Estate industry knowledge, produce webcast presentations and develop many in-demand technical skills. You will also work with teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).
The Impact:As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover. Additionally, you'll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
What's in it for you:
Sharpen your professional and social skills while interacting with Real Estate industry leaders
Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations, and universities located across the globe
Build in-demand technical expertise like User Acceptance Testing (UAT), MS Excel, SQL, and financial modeling
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities
Provide client support via phone, email and other mediums
Make suggestions in regards to product usability, presentation, and data quality
Partner with product teams on timely and thorough testing of our products, with an eye toward the client experience
Coordinate with sales and account teams to lead persona-drive product training
Work with Senior Associates on projects to improve and develop Real Estate industry expertise
What we're looking for:
Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
Knowledgeable in finance, real estate or the global economy
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask effectively
Team-player mentality with strong collaboration skills
Flexible to changes in a rapidly evolving environment
At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence
S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person's ability to perform his or her job.
Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
Internal Number: 6127944
About S&P Global
eFinancialCareers is a career site specializing in financial services.