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COB Coordination: Ensure the business has proper disaster recovery and business continuity plans, Outsourcing Governance: ensure that adequate controls are put in place to govern all outsourcing activities carried out by 3rd parties
Frequent interaction with line business Managers, business areas, departments and peers including informing, coordinating, consulting and advising.
COB Activities to be managed:
Ensure Continuity of Business (CoB) Plan Maintenance; annually, review, update and obtain approval for the Business Impact Analysis (BIA), Business Recovery Plans (BRP) and Crisis Management (CMP) plans per CoB Policy mandated compliance dates
Ensure Country is in full compliance with Citi CoB Policy & Standards and Citi meets all local regulatory CoB requirements
Use CoB and business knowledge to advise the business on how to enhance recovery strategies, capabilities, and their CoB plans to mitigate business interruption risk/impact more efficiently and effectively
Coordinate Denial of Service, Denial of Access and Call Tree tests and ensure compliance adherence for all organizations and ensure results are approved and uploaded in the corporate CoB tool set
Establish, Maintain, and Develop a strong relationship with the country business lines, Business Recovery Coordinators and Business Unit Heads to ensure business adherence to all Citi, ICG and local regulatory CoB based policies and standards by providing disciplined CoB relationship management and subject matter expertise
Oversight of CoB training and business-level awareness programs
Support the execution of the CoB program via the corporate CoB tool set (e.g. CoBTRAC, CENS, ICoBQ)
Act as the CoB regulatory and audit interface for the country
Ensure adequate level of in-country CoB engagement, competency, and independent risk management
Crisis Management: Country Implementation of OEM and CoB Crisis Management Standards, Pandemic Coordinator responsible for delivering all requirements as outlined in the CoB Pandemic Operating Plan (POP). Responsible for ensuring the ECCMP / Country Level Crisis Management Plan is complete, compliant, and maintained according to CoB/OEM Crisis Management Standards. Proactively respond to and manage crisis events impacting the Country, invoke the Crisis Management team as needed. Manage Crisis Management exercises
Ensure Employee Contact information is accurate including home, cell and alternate phone numbers for Crisis Communication purposes
Evaluate Work Area Recovery Strategies and work with the businesses to optimize ensuring sufficient resiliency to support critical functions
Perform compliance related requirements and ensure corrective action plans are closed within required timeframes
Ensure oversight of business unit compliance with local/regional regulations in conjunction with regional Business Continuity Management Teams
Support and implement Regional or Global Continuity of Business Initiatives at a country level
Maintain up-to-date knowledge of the status of all CoB programs and initiatives in the country
Influences and negotiates with senior leaders across functions, participates and communicates with professional external parties as needed
Outsourcing Coordinator activities to be managed:
- Ensure that adequate controls are put in place to govern all outsourcing activities carried out by 3rd parties in line with the requirements outlined by the Citi Supplier Selection & Management Policy (CSSMP), Regulatory requirements governing the entity and the contract signed with the vendor. - Ensure compliance with regulatory requirements governing the entity and the contract signed with the vendor - Ensure that ROAC approval is in place where necessary - Manage local outsourcing vendor database along with related documentations required by the local regulatory requirements (Contracts /SOW, MSA, ICSA/, Joint Declaration Forms, Vendor Confirmations, BSRM attestations, TPISA details, etc.)
build wide range of business relationships
improving control skills
deepen banking knowledge
Knowledge and Experience:
Experience with interpretation, creation, and application of policy and standards
Min. 2 years technical experience, e.g.: engineering in IT infrastructure or programming.
Experience in process engineering or technology operations. Practice on security area is a plus.
Has to have excellent knowledge of operations processes of the bank, information technology infrastructure, and applications used by the bank as well as related internal standards.
Must be familiar with local regulations and up to date with available technology. Should have adequate policy knowledge.
Intermediate level of English writing and verbally knowledge is a must.
Strong basic knowledge of PC applications (banking application, office application /Excel; Access; Word; Outlook etc./)
Information Security related international certification (CISA, CISM, CISSP) is an advance
Complex and varied work assignments requiring frequent, careful choice in timing and sequence of procedures and steps.
High impact in terms of risk, product and security responsibilities and moderate influence on product delivery.
Internal Number: 6125101
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