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Silicon Valley Bank serves some of the most innovative companies in the world. Our clients are forward thinkers. True believers. Optimists. Inspired by them, we're changing the face of banking. Our clients have redefined products in many areas of the global economy, and every day we power their ability to do so. And we need leaders with the same can-do attitude as our clients. We're looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking and wealth management experience on a global scale.
Every big technology disrupter in the world was once an early stage startup. Startups and the investors that fuel them, are the drivers of the innovation economy. Reporting to the President of the Private Bank & Wealth Advisory, the Head of Product will lead the creation and management of a fully digital banking and wealth management solution for founders, investors and executives in the Innovation Economy . This role offers a once in a generation opportunity to redefine banking and wealth management, by designing a disruptive end-to-end digital value proposition that offers Private Banking and Wealth Advisory as well as value added services like no other Bank has ever done. This will include creating a compelling strategy, strong value propositions, designing the core offering and pricing levels, managing all product level P&Ls, the digital experience for onboarding and servicing as well as value added services.
The Head of Product will work closely with the senior leadership team of the Private Bank & Wealth Advisory, Technology and the Chief Product Officer for the Commercial Bank to drive overall product strategy, with the marketing team that drives the marketing strategy, and with Relationship Managers in redesigning the level of expert service to provide. This leader will be responsible for delivering highly effective, creative and compliant product solutions for SVB clients .
She/he will build an engaged, passionate and client-focused team that delivers a next generation mobile and on-line experience. Join the bank of the innovation economy, strengthen the startup economy in the US, and be part of the future.
Designing the value proposition, offers and products for emerging affluent founders and junior partners, high net worth and family office
Lead the end to end product development process, development of business requirements and user stories to create product specifications, user experience and performance
Identify product requirements (including build, buy and partner decisions) and develop or evolve products that offer an outstanding client experience leveraging a deep understanding of the competitive marketplace
Manage a team of product managers and collaborate closely with technology, marketing, sales and operational partners to execute against strategic vision
Work closely with client service, implementations colleagues and key stakeholders to understand needs and pain points as well as trends
Build effective processes and metrics for success; develop and adapt product roadmaps to enable achievement of the program's overarching goals
Prioritize the product delivery schedule in an objective and transparent way and determine resource needs to meet key deadlines; identify critical dependencies, resourcing gaps, and other issues and present recommendations for resolution
Be hands on when needed to achieve the right decisions, designs and outcomes, including meeting milestones and timelines and budget
Collaborate with the technology, sales, service and implementation teams to develop strategies that drive each team's success working with their clients and the products/channels
Plan and manage operating and project budgets, including people and services
Understand prevailing online banking and wealth management trends and have pertinent financial services experience
Stay abreast of current technology and execute solutions with timeliness and accuracy
Minimum of 10+ years serving in a leadership capacity in product management at a financial services or fintech firm
Self-starter able thrive in a fast-paced, collaborative and cross-functional environment that is results-driven
Creative problem solver, capable of developing innovative and differentiated solutions
Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions and influence key stakeholders
Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
Passion for driving toward an excellent client experience;
Experience working with UI/UX/design experience a must
Ability to attract, develop and retain top-talent; open to giving and receiving feedback
Good understanding of lean/agile product development lifecycle
Knowledge of wealth management platforms, robo advice and financial planning a plus
Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated, and creative solutions are identified
Bachelor's degree required; graduate degree in a business or technical field preferred. MBA or equivalent a plus.
Internal Number: 6117637
About Silicon Valley Bank
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