CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Director - Fraud Client Engagement
OVERVIEW: Mastercard operates the world's fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won't stand still in developing new and better ways to keep payments safe.
ROLE: The Franchise Customer Performance and Engagement Team's principle role is to ensure that institutions are optimized in their processes, procedures, and tools to meet Mastercard's Architecture and Standards across various disciplines including fraud, compliance, transaction processing and risk.
It manages all aspect of customer Franchise engagement in the region, with focus on propagating best practices and timely information that improves Mastercard's brand position.
The position is responsible for implementing the Customer engagement model to embed core Franchise components into our regular Customer meetings.
Through our many safety and security enhancing programs, we work proactively with our internal/ external key stakeholders, the industry and the public to build consumer confidence and ensure that transactions are reliable, high quality and enable an outstanding cardholder experience.
Have you ever been part of a team that is specialized in enhancing safety and security of transactions?
Are you passionate about customer engagement, fraud, compliance and risk management in a dynamic environment?
Have you considered using your payment industry knowledge to improve efficiency of Mastercard customers?
This role is part of specialized team focusing on providing risk management services, training and reviews to support Mastercard's customers within the NAM region based in Purchase. The focus will be on ensuring excellence in engagements with internal and external stakeholders.
This role will interface externally with Customers and Mastercard internal business managers regarding all matters regarding to the Franchise Business Unit within North America (NAM).
This position has a reporting line into the VP, Customer Engagement & Performance, North America (NAM) Franchise Accountabilities:
Assists customers in protecting brand integrity and mitigation of payment risk through direct customer engagement meetings as well as ad-hoc contacts in collaboration with the Account Management team
Execute to achieve Franchise priorities in tandem with NAM's business objectives;
Own and lead initiatives to address Franchise vulnerabilities and events in a timely manner. Interface with colleagues throughout the organization at all levels to address critical care issues promptly. Work collaboratively with the Global compliance team to ensure Regional customers are in compliance with MC Standards and compliance programs. Follow up with customers, in coordination with the Account Management teams, when customers are out of compliance with MC programs.
Support other business areas with MIS analysis using internal Mastercard data and external data to provide trend analysis.
Leverage Mastercard products and programs as well as industry "best practices" to assist customers in their efforts to enhance the reliability, quality and security of the transactions and comply with Mastercard architecture and standards.
Ensure the delivery of detailed Customer review meetings, , Franchise operational reviews of customers, Payment Facilitators (PF) and service providers (SPs), and other trainings as needed
Provides investigative assistance to customers and law enforcement.
Support internal teams in the identification of Products and Services sales opportunities including C&I, Digital, and Core products and services.
Ability to interact effectively with internal and external business partners
Excellent communication skills, both verbal and written - ability to build compelling presentations
Solutions oriented/ results driven capabilities
Periodic travel required
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Internal Number: 6111023
About Mastercard US
eFinancialCareers is a career site specializing in financial services.