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Reporting to the Managing Director, Payments Products, the Director, Payment Products is responsible for strategic leadership, direction and management oversight for SVB's merchant services products, and drives execution of key Merchant Services product and platform initiatives. In this role, you will set product strategy, define the joint product roadmaps, and lead product development initiatives for merchant services. The ideal candidate stays abreast of competitive and strategic trends in the market, and incorporates into the innovation and product development pipeline as well as to product positioning & pricing strategies.
Develops and builds strategic partnerships with senior leaders across the organization and works with them to enhance SVB's merchant services capabilities and deliver target financial performance.
Works with Payments Solutions, Relationship Management, and Product Sales teams to understand client needs and incorporate into product capabilities. Supports merchant sales to targeted new and existing clients.
Builds relationships at the C-level with Merchant Services partners, manages the relationship, and drives the execution of key Merchant Service platform and product initiatives.
Creates go-to-market strategies which maximize sales and profitable growth of the Merchant Services business.
Manages the merchant services P&L in order to achieve product revenue and growth targets.
Work collaboratively with colleagues across the Bank to develop business requirements and execute new product development projects.
Ensures Merchant Services business is effectively managed within the appropriate control environment and risk tolerances.
Works closely with Finance to develop responsible budgets and forecasting models.
Gathers and prioritizes product and customer requirements.
Develops product training & education for internal stakeholders as well as client and market-facing deliverables.
BA/BS degree required. MBA preferred
10+ years of Payments related experience with 5+ years in Merchant Services Product Management experience required
10+ years of product management experience in Merchant Services preferred
Proven business development capability
Significant experience in developing business strategies for Payments businesses
Proven ability to execute implementation of merchant services product/platform development initiatives
Strong collaborator and team player with proven strategic and execution ability across product, sales, operations, servicing and implementation
Exceptional ability to build relationships and influence at the C-level
Strong client focus including ability to think in terms of client experience/perspective
Exceptional interpersonal, written/verbal communication, analytical and presentation skills
Up to 20% travel required
Internal Number: 6110889
About Silicon Valley Bank
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