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Regional Client Support Manager - Commercial Banking
July 6, 2019
Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Regional Client Support Manager .
Manage the client onboarding experience, expectations and communications
Coordinate the onboarding process, including the collection of client information required to complete the Know Your Customer and Client Due Diligence profile, to the point where the client has an active account and channel access
Engage existing clients in the collection of detailed client information and supporting documentation required for the completion of Know Your Customer and Client Due Diligence profile
Comply with the Global Standards and local requirements for onboarding and periodic review
Deliver high standard of service on customer needs approach and provide input for workflow and operational improvements
Assist the team in implementing Onboarding and Client Due Diligence related projects
Ensure accurate and timely management information reporting
University graduate with relevant years of working experience
Business focused with records of successful accomplishment in providing consistently outstanding customer service
Detail-conscious and able to work independently
Proven record of delivery within challenging time-scale
Highly motivated and prepared to accept challenges
Strong interpersonal, influencing and presentation skills
Proficiency in spoken English, Mandarin and Cantonese, as well as written English and Chinese
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 6096131
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