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Environment The Operations Department (OPER) ensures the operational processing and control of activity across all Global Banking and Investor Solutions (GBIS) business lines (Capital Markets, ex-Newedge & Financing). OPER implements all necessary means to ensure the operational, administrative and financial processing of capital markets and credit operations initiated by these business lines. In addition, OPER ensures the control and security of transaction processing in accordance with current financial regulations while acting as the first level of control on operations and booking quality. OPER provide all necessary support during the lifecycle of the transaction, perform Know Your Customer processing and provide general client relationship management. OPER also acts to steer the evolution of regulatory projects and controls our external service providers.
CLIC (Client Lifecycle Intelligence and Care) is the global cross-business client management division for Societe Generale. CLIC's mission is to provide a simplified, differentiated experience for SG's clients and employees over the client's entire lifecycle. Within CLIC, the CLM (Client Lifecycle Management) department has primary responsibility for:
Coordinating the onboarding process
Managing client data with a guarantee of quality and completeness
Protecting the bank and its clients by applying KYC regulations
Manage KYC Quality Assurance (QA) Team which is responsible for performing the entire scope of quality testing of the client profile validations performed by the New Business Onboarding (NBO) and Existing Client Management (ECM) operations teams and other CLIC operations teams.
Provide the QA Team with guidance, support and training as needed to maintain high quality standards and productivity.
Maintain working knowledge of the relevant KYC and AML regulations and related SG policies and procedures required by each team to perform its respective set of testing responsibilities.
Maintain strong working relationships with the NBO and ECM and other stakeholders involved with client onboarding and renewing existing client relationships.
Develop and maintain strong working knowledge of SG systems used by the QA Team and KYC Anomalies Processing Team and other KYC / AML process stakeholders to manage KYC and AML data, documentation and related processes.
Manage the inventory and lifecycle of each Global Permanent Supervision (GPS) control for which the QA Team is responsible including the creation of new controls, maintenance and closure of existing controls as needed.
Partner with the Compliance KYC Advisory team to ensure alignment on sampling, testing steps and scoring for its GPS controls testing responsibilities and to assist with the creation, tracking and reporting of action plans and corresponding anomalies.
Assess the adequacy of all aspects of each GPS control for which the QA Team is responsible on a periodic basis to confirm relevance of sampling methodology, testing steps, error types / definitions, scoring methodology etc. and make any required adjustments.
Ensure anomaly-based action plans are created for each control following each monthly test cycle.
Assist production teams and KYC / AML process stakeholders with developing strategic action plans to address recurring errors (including technology improvements, policies / procedures, training etc.).
Ensure monthly testing cycle for the QA Team is adhered to with clearly defined milestones, target dates and owners.
Develop and maintain procedures for the QA Team to clearly define and explain processing responsibilities of team members and stakeholders including service level agreements, system dependencies, sampling / scoring methodologies etc.
Prepare periodic reporting of key processing and risk metrics for management with key processing / risk indicators, targets etc.
Develop an escalation procedure for all unresolved items.
Apply KYC principals (as expressed, in FATF EU 3rd AML Directive, US Patriot Act, and FINRA) to assist SG with maintaining strong quality assurance controls.
Assure QA Team's adherence to the Global and Local requirements of KYC and AML.
Manage data requests from internal & external auditors.
Provide support to KYC management in new and ongoing initiatives.
Ability to apply principles of risk-based KYC, client risk assessment and the products used in a wholesale banking and institutional broker dealer business
Microsoft Office, Word, Excel, PowerPoint
Strong interpersonal and written and verbal communication skills
Strong analytical and problem-solving skills and ability to convey results of analysis
Ability to partner with Compliance, other KYC departments in SG, and business lines
Strong organization and planning skills, ability to prioritize and multitask
An inquisitive nature and ability to spot issues, and address conflicts and escalate issues where appropriate
Ability to work independently and use judgment to assure all issues and concerns are managed properly and timely
Ability to work in a dynamic, deadline-focused environment
People Management Skills
Strong Leadership Abilities
Qualifications: Experience Needed:
A minimum of 7 years experience in the Financial Services industry
Experience managing, testing / auditing KYC / AML related processes for a large financial services firm.
Degree caliber candidate with expertise in business or economics related subjects
Desired / Plus: ACAMS Languages / Plus: English / French Supervision Duties:
Give sense to action:
Understands and explains the contribution of each team member to the OPER value chain.
Knows the strategy of business partner and corresponding actions for the team members.
Defines the objectives of team and individual members and insures they are in line with the OPER line strategy.
Pilot activity (people, risk, quality of service, efficiency):
Setup and monitor team's indicators on a daily basis.
Analyzes and suggests process improvements.
Ensures that procedures are formalized, understood and followed by staff on entire perimeter.
Follows up action plans on projects and initiatives that impact team.
Communicates with manager on a regular basis about the state of processing and responsibilities and escalates in case of difficulty.
Organize activity (people, processes, IT):
Distributes tasks to the team and manages the priorities daily (and if needed reallocates during the day).
Identifies and implements processes improvement.
Proposes organizational and IT changes to improve efficiency, accuracy and control.
Setups meeting with internal partners on a regular basis.
Anticipates and setups actions to ensure HR management (eg. Vacation planning, staffing changes, mobility.).
Develop the people:
Motivates and helps team to achieve operational objectives.
Promotes team spirit and mutual support. Helps team in case of difficulty.
Identifies and formalizes the knowledge required for each position.
Assesses performance, skills and knowledge (to know, to do, to be) of team and supports their development.
Organizes new joiners on boarding to up-skill them quickly.
Implements the governance to share within the team challenges, best practices and useful information.
Looks back on business, proposes and challenges improvements on "how to".
Implements and manages the change within the team and the relevant systems leveraged by the team.
Evolution Our Culture
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities and the world in which we live, because relationships are at the heart of how we operate.
Internal Number: 5931738
About SOCIETE GENERALE
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