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Job Purpose: The Securities Services Client Implementation function is hiring a Senior People & Process Manager to manage and lead a growing team of dedicated onboarding specialists and to have day-to-day management responsibilities for the Custody account opening, maintenance and closures execution processes for the EMEA and NAM regions.
Regional responsibility for the Custody account opening, maintenance and closures execution process for EMEA and NAM.
Regional stakeholder management, across business, operations and technology partners
Regional pipeline management for the Custody account opening, maintenance and closures execution processes
Responsible for documentation issuance, review and system setups.
Focuses on timely and accurate delivery of all account opening functions and issue resolution.
Performs day to day management of the account opening, maintenance and closures processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening, maintenance and closure requirements, to include delivery of very high quality service to customers and internal partners.
Responsible for various types of project management in the account services space, and assisting with the implementation of strategic transformation and re-engineering projects
Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy.
Supports the motivation of staff through constant interaction with the team.
Optimizes manpower to achieve higher productivity levels.
Ensures team delivers as per service level agreements.
Understands client requirements and implements them correctly.
Contributes to innovative solutioning to client issues.
Maintains a strong culture of risk and controls in the team through various processes and check points.
Develops performance matrices to track defects, productivity.
Ensures clean audit results.
Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks.
Manages subordinate supervisors and project staff.
Maintains appropriate staffing /hiring requirements to meet operational needs.
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc
Experience of working in a process-driven environment
Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments
Experience of a financial services environment
Experience of working in a controls-focused environment
Proven experience delivering tangible results in an Operations focused environment
Proven experience of motivating, nurturing and developing talent
Extensive years' experience in Financial Services
Educated to degree level
Pragmatism combined with a can-do attitude is a pre-requisite
Excellent oral and written communication skills
Ability to establish credibility at all levels
Excellent interpersonal skills
Proven communication and engagements skills
Drive end enthusiasm, outstanding attention to detail and the ability to deliver to a high standard under extreme time pressure
Execution mind-set, with a focus on tangible results
People and process manager with the ability to work in a team of diverse skill sets and cultures
Strong people, process and business focus
Ability to react to a dynamic environment
Ability to remain calm and objective in a high-pressure environment
Must have strong self-management and be ready to use own initiative
Strategically important role within the Implementations function, underpinning Citi's strategy to Be the Best for Our Clients
Growth business area.
Significant senior management exposure
Opportunity to develop valuable subject matter expertise within a dynamic business, in a large and varied Operations environment
Exposure to Clients, Product and alternative groups within Securities Operations
Internal Number: 5931570
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