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You will be responsible for the Commercial Cards product portfolio, including the development of its value proposition strategy and implementing B2B solutions that help businesses realize cost savings, convenience and operation efficiencies. You will need to understand competitor strengths and weaknesses to uncover opportunities to drive revenue growth.
Evaluate/enhance product core value proposition to remain competitive yet maximize profitability.
Keep updated on industry conditions eg. risk, governance and regulatory requirements that may potentially impact or impede account on-boarding.
Collaborate with Commercial Cards Sales Platform to provide training and/or selling tools to facilitate effective selling of the Commercial Cards suite of products.
Lead regional CHASSIS exercise for Singapore in determining best in class CVP across Commercial Cards offerings.
Engage with Decision Management to analyze and better understand customer profiles, business needs and identify account expansion opportunities.
Review, develop, manage all communication channels, materials and collaterals which includes management of inventory for card plastics, welcome packs, card member agreements, statement messages, product page etc.
Plan, execute and manage through-the-line marketing initiatives (program proposals, web management requests, client appreciation events etc.)
Streamline and optimize processes with Risk/Asset Operations to shorten credit review and account set-up cycle.
Execute changes to pricing, policy/regulations, system and parameter enhancements when required.
Prepare monthly/quarterly business reviews and ensure audit readiness at all times.
Define the scope and map out FATCA/CDD/CIPP/KYC screening and documentation process that Commercial Cards team must adhere to during account on-boarding.
Qualifications and Skill-set Requirements
Sound knowledge and understanding of Cards and Unsecured Lending landscape in Singapore.
At least 5 years of Commercial Cards experience or similar role from a related industry, attuned to B2B needs and solutions in the market.
Strategic business/financial acumen and ability to identify business opportunities, to improve expense management and business performance.
Analytical skills to interpret business reports, identify gaps or opportunities and develop appropriate actions for product enhancement/portfolio growth.
Proven experience and ability to influence change/progress and collaborate well amongst stakeholders across teams or functions.
Excellent business development, customer service and relationship management skills.
Excellent presentation, verbal and written communication skills.
Self-driven & highly motivated team player who can multi-task & deliver results under pressure.
Meticulous with critical eye for details.
Keen learner ready for challenges and stretch responsibilities.
Internal Number: 5930896
About Citibank NA
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