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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
Cost and Performance Monitoring:
Cost and capacity management plan for the unit and productivity initiatives are managed in accordance with defined standards
To design, develop and execute suitable performance management and check on effectiveness of each program
To review and manage an effective Incentive program to enhance the performance of the team without impacting the budgeted Cost. Also, to ensure that all possibilities of ambiguities or shortcomings in this initiative are over managed with appropriate controls in place
To ensure compliance with established Group and regulatory policies, practices and principles. All internal documents and notes are kept current and relevant. (ie gap analysis, DOIs etc)
To develop and document process/ DOIs and policies for Collections and Recoveries
A one-point contact to legal, compliance, service, OR and other functions to deliver uniform communication
To ensure that all collection activities are carried out in compliance with the agreed standards of Operational Risk (OR) processes, procedures and policies
Strict adherence of code of conduct, regulatory, governance, legal & compliance guidelines
Vendor / Outsourcing management support:
To ensure compliance in accordance to vendor management governance
Ensure timely update and completion of ADD/SLA for all third party and vendor arrangements
To work with external parties, ie. law firms, private liquidators and trustees, valuers, insurers, etc
Process and Operations:
Credit Bureau queries management and updation of settlement accounts to CBS
Monitoring of excesses
Handle projects/ initiatives as and when assigned
To cover other team member's duties as and when required
Pro-actively provide feedback and suggestion to improve workflow, processes and increase work efficiency
Management of Collections MIS:
Co-ordinating for month-end forecast for various buckets
Maintenance and consolidation of MIS for collections decks on weekly and monthly frequency
Documentation and action plan for any regulatory breaches in the unit
Review monthly CST results for Collections and ensure closure of any policy, process gaps identified
The candidate needs to be :
Dynamic and self-driven
Strong interpersonal skills
Resourceful and able to work under minimal supervision
Apply now to join the Bank for those with big career ambitions.
Internal Number: 5929734
About Standard Chartered Bank
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