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The primary function of the Customer Administration specialist is to manage all supporting and administrative matters occurring in the sales department and provide our customers with access to our financial information system.
Main duties The role involves supporting the sales contract administration and requires contact with sales, help desk, products and development teams, as well as with clients. In particular, Sales Administration supports our sales executives and account managers in preparing for, closing and administering contracts. Reporting to the Head of Sales Administration based in Benelux, the principal activities include:
Consulting and supporting the customer in relation to products, functionalities, data, prices, exchanges and claims
Supporting the Sales in commercial and administrative matters
Generating contracts from the internal entitlement system
Being responsible for the entitlement of licences and data
Managing the billing process and monitoring dunning process
Ad hoc projects involving client and data analysis
Scheduling, coordinating and monitoring of customer and sales projects
Ensuring sales tools are available, maintained and are relevant, including any sales compliance or entitlement systems
Remuneration The package will be based on experience and background and will include a basic salary, bonus scheme and other benefits.
Your profile The candidate should ideally demonstrate ability for tasks which require attention to detail. Assertiveness and service-minded will be expected just as a tenacious attitude to problem solving. The candidate will be well presented with strong written and verbal communications skills. A self-starter, self-motivated individual who is able to work independently.
The candidate will have previous experience in a similar sales support role. Possession of a broad range of communication styles is necessary. Ideally, the candidate will hold an undergraduate degree, in any discipline and will be a progressive thinker and service driven.
The following qualities and experience are highly desirable:
excellent written English grammar
Relevant professional experience: 3 to 5 years
European language skills are a bonus
If you have any questions, please call Hayley Ammon +44 (0) 20 7550 5029.
Internal Number: 5762001
About SIX Group Services AG
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