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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Establish and maintain working models with stakeholders on branch arrivals actions needed for both consumer and corporate branch going customers
Change to reduce individual/corporate branch arrival behaviours though journey changes/improvements using all available service points
Ensure measurable and meaningful benefits to employee(s) with implemented journey changes or on existing processes.
Smooth implementation through simple and clear communications to customer(s) and staff
Explore new opportunities to further intention of reduction arrivals
1. Understand drivers to success
Understands drivers towards delivering desired outcomes, suggesting reasonable actions around hypothesis
Guides team on relevant experiments to test hypothesis
Explore/assess relevant partnerships/capabilities in achieving strategic intent
2. Solutions Delivery
Comfortable leading conversations with stakeholders on actions to delivery desired outcomes
Puts customers in the centre of design and actions with good comms even when on machine journey(s)
Ensure message to touchpoints is consistent and clear for both customer and staff
Understands branch controls and conform to audit/compliance requirements
Automate for better EJ and controls
Motivated to constantly strive to improve individual performance'
Encourage fail early, fail fast
Develop staff for cross support functionality
4. Personal Development
Consistently upgrade and develop new skills
Lead/Participate in bank's initiatives / related activities
Be creative, Be Digital
Minimum 4 years of related experience
Degree in related field
Good organisational skills
Strong interpersonal skills
Good analytical/problem solving skill
Good written and verbal communication skills
Excellent team player
Possess a sound knowledge of the Bank's products & services.
Familiar with machines in branch
Familiar with social and digital marketing
Understanding design thinking is a plus
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Internal Number: 5694519
About DBS Bank Limited
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