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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Reporting to the Senior Manager, Specialized Collections is responsible for overseeing the overall collection activities for problem credit management accounts as well as provides a solution to CB Collection. The Assistant Manager is responsible for carry out debt collection process to reduce loan loss and maximize debt recovery.
Key Roles & Responsibilities
To perform telephone dunning call to overdue accounts
Offer assistance to those customers having financial problems through negotiation and settlement to reduce the credit loss
Implement the framework for standards and practices relative to risk management of Wealth Pro & Business Working Capital customers (i.e. BWC)
Produce a daily monitoring report with early identification of potential risk accounts for early portfolio monitoring for Wealth Pro & BWC
Review the customer profile and total debts to offer a tailor made solution for Wealth Pro and BWC customers,
Respond to events, make tactical decision and execute plans as well as performance management for Wealth Pro and BWC,
Development and implementation of operation processes and procedures to improve the efficiency and manage work-flow especially for Wealth Pro accounts,
Handle the end-to-end process on forbearance program proposal preparation
Control and monitor the process for the case under Debt Restructuring with management MIS provided
Liaise and negotiate with customer to have a mutual agreement for early recovery of the concerned account,
Control and monitor the whole process of Industry / Government Claim process to make sure the successful claim received within the acceptable timeframe
Liaise with internal and external stakeholders to enhancement the process and processing time
Execute collection strategies in order to manage an acceptable level of credit loss and maximize recovery return through in house collection action
Ensure good control mechanisms are in place and to ensure complied with Code of Banking Practice and the Bank's standard
To identify and execute workflow re-engineering processes
To ensure / improve operations effectiveness and KPIs
Qualifications & Skills
Relevant experience in Collection / Credit / Risk Management
Knowledge in Wealth, Bank's operation process and systems are preferable
Possesses sharp judgment and ability to make prompt and reliable recommendations to management under tight timelines
Good communication, problem solving, negotiation and interpersonal skills
Fluent speaking in English, Mandarin and Cantonese
Ability to work independently and under tight deadlines and time pressure
Pleasant character with logical thinking
Apply now to join the Bank for those with big career ambitions.
Internal Number: 5910803
About Standard Chartered Bank
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