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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Responsible for Audit Confirmation process
Supervising and check audit confirmation requests
To provide support and/or liaise with Relationship Managers (RMs) and internal country teams to ensure effective and timely completion of audit confirmation
To answer and handle special and complicated requests
Perform EOD recon and pending cases tracking, timely escalate for irregular cases
Review MIS report, support on group projects
The individual will oversee day-to-day operations by managing and assigning all incoming queries to the business support analysts in a workflow system
Supervise the team to ensure consistent delivery of stakeholder satisfaction relating to queries or problem resolution, serving as an escalation point where necessary
Discover team members' ongoing training needs and provide coaching, helping with training gaps to ensure performance is optimized
Monitor team performance and report on metrics to senior management, maintaining regular reports and dashboard generation
Collaborate with business stakeholders and country operations to ensure that the team proactively receive information to identify analysis requirements and identify process gaps
Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
RM, CRC-CAU, CA, CM, COBAM
Embed Here for good and Group's brand and values in all Group Businesses.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
University Education or relevant professional qualification.
Relevant banking or legal working experience.
Responsive, trustworthy, creative, international and courageous.
Ability to think creatively and develop innovative solutions for customer needs.
Good in team work
Apply now to join the Bank for those with big career ambitions.
Internal Number: 5910279
About Standard Chartered Bank
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